Membership & Communications Assistant

• Serve as the primary point of contact for members and prospective members, providing timely, high-quality support and guidance.
• Conduct outreach to potential and lapsed members to grow membership revenue and promote career services.
• Maintain the membership database with accurate information, process financial transactions, and perform data audits.
• Collaborate with event staff to support IDWeek and other membership events.

This role directly supports the infectious diseases community by ensuring members receive excellent service, which strengthens the society's ability to improve patient care, education, research, and public health.

• Associate degree in related field or equivalent experience.
• At least 1-2 years of membership support or front-office customer service experience.
• Data entry and administrative experience; detail and deadline-oriented.
• Proficiency in MS Office suite; knowledge of Fonteva, Salesforce (or similar CRM) preferred.

Highly competitive total compensation package, flexible work and telework arrangements, organizational culture highly rated by staff, office two blocks from metro with free onsite gym.

The Infectious Diseases Society of America (IDSA) is a community of over 13,000 physicians, scientists, and public health experts dedicated to improving health through excellence in patient care, education, research, public health, and prevention relating to infectious diseases.