Membership Assistant

Core responsibilities:

• Assist with maintaining the membership database using MembershipWorks, including data entry and record updates
• Support administrative tasks related to member retention activities under the direction of your supervisor
• Assist with new member intake, ensuring accurate communication, documentation, and backend processing
• Provide frontline support by answering general questions from members via email

This role supports nonprofit leaders by maintaining membership services and providing frontline support, contributing to the organization's mission of training leaders in the nonprofit sector.

Required skills and qualifications:

• Ability to work under the guidance of a direct supervisor and build professional skills in a collaborative remote environment
• Strong communication skills for drafting internal and external communications using existing templates
• Organizational skills for task management using Trello and maintaining consistent communication
• Availability to attend daily staff briefings and scheduled team meetings

Benefits include:

• Remote work environment with all employees working from home
• Organization-provided laptop
• Internet service coverage at your home

The Nonprofit Learning Lab is a national nonprofit that trains leaders in the nonprofit sector.