Member Retention Specialist

• Retention & Loyalty – Build strong relationships with members, proactively addressing concerns to keep satisfaction and loyalty high.
• Churn Prevention – Intervene when members consider leaving, understand their needs, and craft solutions that rebuild confidence.
• Renewals – Manage upcoming contract renewals, ensuring members seamlessly continue with Base and see the ongoing value.
• Win-Back Campaigns – Engage members who have signaled intent to cancel or switch away, working to reestablish trust and retain their business.

This role makes a tangible difference in the lives of customers and contributes to the future growth and reputation of Base, which is rebuilding the foundation of modern civilization by transforming today's fragile, centralized grid into a resilient and abundant system.

• 1-5 years of experience in customer success, retention, account management, or sales.
• Empathetic communicator who loves connecting with people and making them feel heard.
• Proven ability to manage escalations, turn challenging situations into positive outcomes, and be persuasive without being pushy.
• Tech savvy, with a knack for quickly mastering new tools and systems.

No specific compensation, perks, or culture highlights mentioned in the job description.

Base is America's next-generation power company rebuilding the foundation of modern civilization by deploying a vast network of distributed batteries to transform today's fragile, centralized grid into a resilient and abundant system.