Application Guide
How to Apply for Marketing Documentation & Project Management Intern
at Kiva
🏢 About Kiva
Kiva is a nonprofit that enables individuals to lend as little as $25 to entrepreneurs in over 80 countries, creating a global community of support. Its mission to alleviate poverty through microloans offers a unique blend of social impact and innovative financial technology. Working here means contributing to a proven model that has empowered millions of people to build sustainable livelihoods.
About This Role
This internship focuses on auditing existing marketing resources, then designing and implementing a consolidated knowledge base to improve team efficiency. You'll manage the project timeline in Asana and train the team on best practices, directly influencing how the marketing department collaborates. The role is critical for scaling Kiva's impact by ensuring marketing materials are easily accessible and up-to-date.
💡 A Day in the Life
Start your morning checking Asana for project updates and reviewing any new documentation requests from the marketing team. Spend the afternoon auditing a specific Confluence space, cataloging outdated content, and sketching a new folder structure. Later, you might draft a training guide or hop on a Zoom call to demo a new knowledge base feature to a team member.
🚀 Application Tools
🎯 Who Kiva Is Looking For
- A detail-oriented student or recent grad in marketing, communications, or operations who thrives on organizing information and improving processes.
- Someone with hands-on experience using Asana and wiki tools like Confluence—ideally having set up a project board or knowledge base before.
- An independent self-starter who can audit messy systems, propose clear structures, and communicate changes effectively to a remote team.
- Passionate about Kiva's mission and eager to apply project management skills to support global entrepreneurship.
📝 Tips for Applying to Kiva
In your resume, explicitly list your experience with Asana and Confluence, including any projects where you created a knowledge base or organized documentation.
Tailor your cover letter to mention Kiva's specific impact—reference a country or story from their website to show genuine interest.
If you have a portfolio or examples of organized resources (e.g., a Notion wiki, SharePoint site), include a link in your application.
Highlight any experience training or onboarding others on tools, as the role involves teaching the team to use the new knowledge base.
Address the remote aspect: mention your comfort with async communication and tools like Slack, Zoom, and Asana, and your ability to manage time independently.
✉️ What to Emphasize in Your Cover Letter
['Emphasize your ability to audit and organize information, with specific examples from school projects, internships, or work experience.', "Show your familiarity with Asana and Confluence, and how you've used them to improve team collaboration or workflow.", "Connect your passion for Kiva's mission to the role—explain why helping microloans reach more entrepreneurs motivates you.", "Demonstrate your project management skills: describe how you've managed timelines, communicated updates, and trained others."]
Generate Cover Letter →🔍 Research Before Applying
To stand out, make sure you've researched:
- → Read Kiva's annual report and blog to understand their marketing focus areas (e.g., borrower stories, lender campaigns).
- → Explore their current marketing channels (social media, email, website) to see how content is used and where gaps might exist.
- → Check their careers page and any employee reviews on Glassdoor to get a sense of the team culture and remote work expectations.
- → Look up Kiva's use of Asana and Confluence—search for any case studies or blog posts they've published about their internal tools.
💬 Prepare for These Interview Topics
Based on this role, you may be asked about:
⚠️ Common Mistakes to Avoid
- Don't submit a generic cover letter—failing to mention Kiva's microloan model or specific projects will signal lack of genuine interest.
- Avoid downplaying the importance of documentation; this role is about creating order from chaos, so show you value structure.
- Don't ignore the remote aspect—failing to discuss your experience with remote collaboration or time management could be a red flag.
📅 Application Timeline
This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.
Typical hiring timeline:
Application Review
1-2 weeks
Initial Screening
Phone call or written assessment
Interviews
1-2 rounds, usually virtual
Offer
Congratulations!