Marketing Campaign Delivery Manager

• Own and lead end-to-end delivery of email, SMS campaigns and landing pages using Unica Deliver, ensuring flawless execution on time and in line with agreed plans.
• Drive measurable performance improvement through continuous testing and experimentation, owning multi-variant testing across audiences, segmentation, subject lines, creative, and send times.
• Push the boundaries of email and SMS by staying ahead of market trends and best practices, maximizing tools such as Movable Ink, Litmus, and Playable.
• Act as subject-matter expert for the email channel, setting standards for templates, timing, process, and principles, and confidently challenging activity that doesn't deliver the right customer or business outcome.

This role helps Centrica Energy deliver more effective and efficient customer communications, supporting the transition to a greener, fairer energy system by engaging customers with sustainable products and services.

• Strong understanding of how email and SMS fit within the broader customer lifecycle, marketing strategy, and always-on communications model.
• Knowledge of cross-functional working within a large organization, including collaboration with MarComms, Operations, Marketing Effectiveness, Technology, and external partners.
• Ability to interpret performance data and insight to inform decisions, optimize campaigns, and improve customer engagement.
• Confidence to challenge activity that does not deliver the right customer or business outcome.

Flexible hybrid working at Windsor or other UK locations. Total rewards package designed to support financial, physical, and emotional well-being. Visit morethanacareer.energy/centrica for details.

Centrica Energy is a family of brands revolutionizing how we power the planet, with 21,000 colleagues energizing a greener, fairer future by creating an energy system that doesn't rely on fossil fuels.