Loan & Administrative Coordinator (Full Time)

Core responsibilities:

• Manage the full lifecycle of loan applications for approximately half of all borrowers—from initial inquiry through approval—and support current borrowers throughout repayment
• Support daily operations, fundraising, communications, and loans including maintaining accurate records in the loan management system and donor records
• Monitor general email inbox and main phone line, update website content, maintain social media accounts, and support planning for events and meetings
• Prepare updates and reports for the Executive Director and Board, build relationships with local human services providers, and identify opportunities to streamline workflows

This role enables individuals and families in Philadelphia and surrounding counties to improve their lives and achieve financial stability while preserving their dignity through interest-free loans.

Required qualifications:

• Exceptional attention to detail and accuracy with 3-5 years of related professional experience
• Warm, patient, and compassionate communication skills with ability to handle sensitive conversations with empathy and professionalism
• Strong proficiency with spreadsheets and comfort learning new software and online tools
• Alignment with HFL's values of Community, Dignity, and Hope, and cultural sensitivity to the Greater Philadelphia Jewish community

Compensation and benefits:

• Salary: $57,000 annually
• Two weeks PTO
• QSEHRA healthcare reimbursement
• Office closures for all federal holidays and Jewish holidays
• Remote work with flexible scheduling
• Equal opportunity workplace with non-discrimination policy

Hebrew Free Loan Society of Greater Philadelphia (HFL) provides interest-free loans to individuals in Philadelphia and surrounding counties in Pennsylvania and New Jersey to enable individuals and families to improve their lives and achieve financial stability while preserving their dignity.