Lead Technical Product Specialist

• Act as a liaison between Engineering, Product Management, Project Management, and TMOs to resolve and follow through on issues/defects.
• Lead the creation of standard operating procedures and solutions for technical elements of the system that are effective and repeatable.
• Ensure CRM tickets are fully documented and resolved or escalated to the appropriate support level.
• Participate in response teams for root cause analysis of system problems identified in the deployment of company solutions.

This role supports the transformation toward a smarter and more sustainable energy future by optimizing energy usage through advanced metering, grid-edge intelligence, and data analytics, contributing to decarbonization and grid modernization.

• 5-7 years of experience with a Bachelor of Science in Engineering or Computer Science degree preferred.
• Strong analytical skills with the ability to complete methodical root cause analysis and troubleshoot technical issues.
• Experience with solutions involving both software and hardware, and utility operations experience is a plus.
• Excellent written and oral communication skills, with strong customer communication and service skills.

Comprehensive and competitive package including medical, dental, and vision coverage, life insurance, a 401(k)-retirement plan with generous company match, three weeks of Paid Time Off (PTO), eleven paid holidays, tuition reimbursement, optional pet insurance, supplemental medical coverage, and other perks. Pay range: $85,490 - $121,393 per year, eligible for 401(k) match and annual bonus consideration.

Landis+Gyr is a global leader in energy management solutions, empowering utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and data analytics, with a mission to lead the transformation toward a smarter and more sustainable energy future.