Lead Specialist - Customer Success

As a Senior Customer Success Manager, you will:

• Build and maintain strong relationships with assigned customer accounts, ensuring they find value in Wood Mackenzie's products and services
• Collaborate with customers during onboarding to optimize product usage and minimize adoption time, ensuring long-term success
• Monitor customer health, develop improvement plans, and act as a customer advocate by delivering feedback to internal teams
• Work with Account/Sales Management to position for business retention, growth, and contract renewal

This role helps customers make confident decisions about renewable energy and natural resources by ensuring they derive maximum value from Wood Mackenzie's data and analytics, ultimately supporting the transition to a sustainable future.

Required qualifications and skills:

• Basic customer-facing experience and good communication/interpersonal skills
• Good organizational, presentation, and time management skills with ability to prioritize effectively
• Basic understanding of customer journeys and ability to solve problems proactively
• Working knowledge of the Energy industry is desirable, and experience with health metrics to drive customer success is preferred

Wood Mackenzie is committed to supporting people to grow and thrive, valuing different perspectives and creating an inclusive environment. They offer flexible working arrangements to achieve work-life balance and emphasize core values including respect, integrity, passion, and teamwork.

Wood Mackenzie is a global data and analytics business for the renewables, energy, and natural resources industries, providing reliable insight to help companies and governments lead the transition to a sustainable future through real-time analytics, consultancy, and thought leadership.