Knowledge Manager

• Curate, organize, and maintain Worldly's help center and knowledge base to ensure accurate and accessible information for customers.
• Define and execute knowledge management strategy aligned with business goals and customer experience objectives.
• Manage communication with partner organizations to ensure updates to tools are communicated and education content is current.
• Leverage AI tools to scale content creation and manage translation of knowledge base documentation across 8 languages.

This role enables businesses to access accurate sustainability intelligence, accelerating their transformation toward more responsible supply chains and reducing environmental and social harm.

• 5-7 years of experience creating customer-facing content and documentation (trainings, help center articles, SOPs, FAQs).
• Knowledge of basic sustainability concepts and life cycle assessment (LCA) or other environmental/social impact methodologies.
• 2-5 years of experience with Knowledge Base or CMS platforms (Zendesk, Confluence, Hubspot, Notion).
• Complex project management experience with ability to manage multiple relationships simultaneously.

Medical, Dental, and Vision Insurance (90% employee premium covered), 401k with up to 4% match, Incentive Stock Options, 100% Parental Paid Leave, Unlimited PTO, 12 paid holidays, work-from-home stipends, and performance-based bonuses. Annual base salary: $70,000 - $80,000 USD plus 10% annual bonus potential.

Worldly is the world’s most comprehensive impact intelligence platform, delivering real data to businesses on supply chain impacts. Trusted by 40,000 global brands, it provides ESG intelligence to accelerate business and industry transformation.