Kiva U.S. Program Associate, Entrepreneurial Ecosystems & Operations

• Support a portfolio of 40+ Kiva Hub partners, onboarding, training, and coaching them to launch and sustain community-based lending programs.
• Review and underwrite loan applications using Kiva's social underwriting methodology, conduct fraud checks, and support borrowers throughout the loan lifecycle.
• Identify and implement process improvements to increase efficiency and improve user experiences across underwriting, repayment, and partner management.
• Track and analyze key metrics using Salesforce and Looker to inform operational and strategic decision-making.

This role directly expands access to capital for underserved entrepreneurs and small businesses in the U.S., helping to build more inclusive local economies and support communities that are typically excluded from formal financing.

• Bachelor's degree or equivalent professional experience.
• 2–4 years of relevant experience in program management, operations, community development, customer success, lending, underwriting, economic development, or related fields.
• Strong analytical, critical-thinking, and problem-solving skills with exceptional attention to detail.
• Excellent written and verbal communication skills and ability to manage multiple projects and stakeholders.

• Work-from-home position (U.S. based, with some state restrictions).
• Comprehensive benefits including health, dental, vision insurance, parental leave, professional development, 401k matching, and unlimited PTO.
• JOON flexible lifestyle spending account for wellness, professional development, or working from home.
• Salary range: $55K - $64K (USD).

Kiva is a global nonprofit that expands financial access to underserved communities through crowdfunded loans. Since 2005, over 2 million lenders have invested over $2 billion in borrowers across more than 100 countries.