Key Account Manager (M/F)

Customer Success Management:

• Prepare, coordinate, and lead internal and client-facing meetings, including kick-offs, follow-ups, and project review sessions.
• Drive customer satisfaction and retention by deeply understanding client needs and proactively delivering technical guidance and best practices.
• Build trusted relationships with key stakeholders at all levels (operational teams, managers, executives).
• Manage project timelines and deliverables, ensuring expectations are clear and commitments are met.
• Collect and relay client feedback, feature requests, and potential issues to Product teams to help shape roadmap priorities.
• Identify and qualify cross-sell and upsell opportunities, working closely with the Sales team to execute them effectively.
• Monitor account health using usage metrics to anticipate risks and act before issues escalate.

Key Account Managers at SESAMm work with clients using SESAMm's TextReveal platform to evaluate and manage ESG risk, helping clients distill valuable intelligence on businesses and their customers to make investment decisions and manage risk.

• 3+ years of experience as a Consultant, Customer Success or Account Manager with client-facing experience
• Ability to build strong relationships with clients, including at the management level, to provide effective commercial management and to extend business opportunities
• Excellent communication and relationship skills: communicate with clients, understand their needs and issues, collaborate with internal teams
• Ability to understand and articulate technology value propositions
• Ability to tie business problems to technical solutions
• Fluent English speaker with good writing skills

Flexibility: Team members can work remotely and have the opportunity to work with colleagues around the world.

Work Environment: SESAMm is multicultural, with technology, sales, and management teams in the US, France, and Tunisia making important contributions to the company's growth.

Career Development: SESAMm is growing rapidly, creating ongoing opportunities for personal and professional growth. This dynamic environment allows you to shape the company's culture and evolution.

Professional Development: Work alongside industry-leading experts and gain valuable exposure to advanced AI and ML technologies applied in private equity. This role offers a unique opportunity to deepen your expertise in these cutting-edge applications.

Mentorship & Training: SESAMm provides structured training and mentorship, with a strong emphasis on knowledge-sharing. Internally and externally led training sessions are organized, and we offer access to educational platforms, encouraging you to expand your AI skill set.

Global Perspective: Collaborate with teams based across Europe and the United States, gaining hands-on international experience in a fast-paced, high-impact environment. This global perspective helps broaden your skill set and provides insights into international market dynamics.

Transparency: You will be kept apprised of the company's continuing evolution and performance through monthly "Ask Me Anything" meetings, frequent business/finance updates, and strategy-sharing discussions.

Well-being: Building a good culture is key to building a good business at SESAMm. We focus on being a learning organization that values and supports teamwork, thoughtfulness, and work/life balance.

SESAMm extracts behavioral insights from millions of unstructured text data sources across the public internet in over 100 languages, helping clients distill valuable intelligence on businesses and their customers to make investment decisions and manage risk. They work with many well-known firms around the world in private equity, investment banking, insurance, and asset management to apply Natural Language Processing and Artificial Intelligence algorithms to track e-reputation, competitive positioning, sentiment analysis, risk and ESG factors.