Application Guide

How to Apply for Manager, Global Billing Operations

at Recordedfuture

🏢 About Recordedfuture

Recorded Future is the world's largest intelligence company, serving over 1,900 clients with 1,000+ intelligence professionals. Its advanced threat intelligence platform empowers organizations to proactively defend against cyber threats, making it a leader in the cybersecurity space. Working here means contributing to cutting-edge security solutions that protect global enterprises.

About This Role

This role manages global billing operations for a complex SaaS portfolio, ensuring accurate invoicing aligned with contract terms and driving collections to optimize cash flow. You'll own the end-to-end billing lifecycle, scale processes for a growing global customer base, and collaborate with RevOps, Sales, and Finance to ensure audit-ready, efficient operations. Your work directly impacts revenue realization and customer satisfaction.

💡 A Day in the Life

You'll start by reviewing AR aging reports and prioritising collection escalations, then attend a cross-functional sync with Sales and RevOps to align on complex contract bookings. Mid-day, you'll troubleshoot a billing discrepancy flagged by a customer, working with your team to adjust invoices in NetSuite. The afternoon involves a process improvement session with your billing team to automate manual reconciliation steps.

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Interview Prep

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🎯 Who Recordedfuture Is Looking For

  • Experienced in managing billing operations for a global SaaS company, with deep knowledge of complex contract structures (e.g., multi-year, usage-based, tiered pricing) and revenue recognition principles (ASC 606).
  • Hands-on proficiency with Salesforce CPQ, NetSuite, and billing automation tools; able to configure and troubleshoot billing setups and ensure data integrity across systems.
  • Strong leadership skills to manage a team, with a track record of scaling processes and implementing automation to reduce manual effort and errors.
  • Analytical and detail-oriented, with experience in collections, AR aging, and dispute resolution, plus the ability to communicate billing issues to non-finance stakeholders.

📝 Tips for Applying to Recordedfuture

1

Highlight specific experience with Salesforce CPQ and NetSuite billing modules—mention any customizations or integrations you've managed.

2

Quantify your impact: e.g., reduced billing errors by X%, improved DSO by Y days, or automated Z% of invoice generation.

3

Show understanding of Recorded Future's subscription model (likely subscription-based with usage components) and how you've handled similar complexity.

4

Emphasize cross-functional collaboration with Sales, RevOps, and Finance—include examples of resolving billing disputes or aligning contract terms.

5

Tailor your resume to include keywords like 'ASC 606,' 'billing automation,' 'collections,' and 'global billing operations' to pass ATS filters.

✉️ What to Emphasize in Your Cover Letter

['Your experience managing billing for global SaaS companies with complex contracts and multiple currencies.', "Specific examples of process improvements or automation you've implemented that scaled billing operations.", "Your leadership style and how you've developed teams to handle high-volume, accurate billing cycles.", "Familiarity with Recorded Future's mission in cybersecurity and how billing accuracy supports client trust and revenue integrity."]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Understand Recorded Future's product offerings (threat intelligence, digital risk protection) and typical customer segments (enterprise, government).
  • → Read about their recent funding or growth milestones—they were acquired by Insight Partners in 2019, indicating scale-up phase.
  • → Review their career page and any public talks by finance leaders to understand company culture and values.
  • → Check their Glassdoor reviews for insights into billing/operations team dynamics and management style.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Walk me through how you would handle a billing discrepancy for a large enterprise customer with a custom pricing agreement.
2 Describe a time you improved a billing process—what was the before/after, and how did you measure success?
3 How do you ensure data accuracy between Salesforce and NetSuite? What controls do you implement?
4 Tell me about a challenging collection situation you resolved and how you balanced customer relationship with cash flow needs.
5 How would you approach scaling billing operations from a manual to an automated process? What tools would you consider?
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⚠️ Common Mistakes to Avoid

  • Overlooking the global aspect—ensure you address multi-currency, multi-tax, and international compliance (e.g., VAT, GST) in your experience.
  • Focusing only on billing without mentioning collections and cash flow—this role explicitly includes AR management.
  • Not demonstrating technical proficiency with billing systems—be ready to discuss specific configurations or reports in Salesforce/NetSuite.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Recordedfuture!

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