Information Technology Support Technician

• Provide technical support to end users via phone, email, remote support, and hands-on, resolving hardware, software, and network issues.
• Maintain the IT Help Desk, track and prioritize tickets, and escalate complex issues to the Operations Manager.
• Install, configure, and maintain hardware/software, perform routine maintenance, and assist with IT projects.
• Develop training materials and train end users on proper use of hardware/software.

This role ensures that Planned Parenthood South Texas can deliver high-quality health care services by maintaining reliable IT systems, directly supporting the organization's mission to provide reproductive health care.

• High school diploma or GED required; degree in computer-related field or technical certifications preferred.
• Two years of experience in computer operations, installation, maintenance, and repair, including end-user support and network systems support.
• Proficiency in Microsoft Office, IT ticketing systems, and ability to troubleshoot and repair computers.
• Excellent communication skills, ability to work independently, and valid Texas driver's license with reliable transportation.

Part-time position (24 hours/week). Mileage reimbursement for travel. Compensation details not specified.