Application Guide
How to Apply for IT Generalist/Field Technician
at Otterbein
🏢 About Otterbein
Otterbein is a senior living organization with multiple locations, offering a mission-driven environment focused on serving older adults. Working here means supporting critical healthcare and safety systems like nurse call and emergency systems, where IT directly impacts resident wellbeing and safety.
About This Role
This IT Generalist/Field Technician role involves hands-on troubleshooting across multiple Otterbein locations, supporting specialized systems like Hikvision cameras and nurse call systems. You'll balance remote support with on-site travel and participate in after-hours rotations, making you essential to maintaining 24/7 operational continuity.
💡 A Day in the Life
Your day might start remotely troubleshooting a Microsoft 365 issue for staff, then traveling to another Otterbein location to repair network cabling. In the afternoon, you could be configuring Active Directory accounts while monitoring the Hikvision system, with potential after-hours calls about emergency response systems.
🚀 Application Tools
🎯 Who Otterbein Is Looking For
- Has 2+ years of multi-location IT support experience, ideally in healthcare or senior living environments
- Is A+ certified with practical knowledge of Cisco VoIP, network cabling, and Microsoft 365/Active Directory
- Can troubleshoot both hardware/software issues and specialized systems like security cameras and emergency call systems
- Is comfortable with rotational after-hours support and traveling between sites as needed
📝 Tips for Applying to Otterbein
Highlight specific experience with multi-location IT support in your resume, not just general IT experience
Mention any familiarity with healthcare or senior living IT environments, even if tangential
Explicitly list your A+ certification and any experience with Hikvision or nurse call systems
Demonstrate flexibility by noting availability for travel and after-hours rotations in your application
Provide examples of troubleshooting both remotely and on-site in previous roles
✉️ What to Emphasize in Your Cover Letter
['Your experience supporting IT across multiple physical locations', 'Specific examples of troubleshooting specialized systems similar to Hikvision or emergency call systems', 'Your approach to balancing remote support with on-site field technician responsibilities', "Why you're drawn to supporting IT in a mission-driven senior living environment"]
Generate Cover Letter →🔍 Research Before Applying
To stand out, make sure you've researched:
- → Otterbein's specific locations and organizational structure to understand travel requirements
- → The senior living industry's unique IT needs, particularly around emergency response systems
- → Hikvision camera systems and their typical implementation in residential facilities
- → Healthcare compliance considerations that might affect IT systems in senior living
💬 Prepare for These Interview Topics
Based on this role, you may be asked about:
⚠️ Common Mistakes to Avoid
- Applying with only single-location IT experience when multi-location support is required
- Failing to address the travel and after-hours rotation requirements in your application
- Overlooking the specialized systems (Hikvision, nurse call) and focusing only on general IT skills
📅 Application Timeline
This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.
Typical hiring timeline:
Application Review
1-2 weeks
Initial Screening
Phone call or written assessment
Interviews
1-2 rounds, usually virtual
Offer
Congratulations!