IT Generalist/Field Technician

• Perform general maintenance and end user support tasks for computer systems, hardware, and peripheral equipment
• Analyze, troubleshoot, and repair IT issues both remotely and on-site across multiple locations
• Support organization-wide systems including Hikvision Camera System and server-based Nurse & Emergency Call Systems
• Respond to after-hours support calls on a rotation basis and travel to various Otterbein sites as needed

This role supports Otterbein's mission of delivering person-centered care to seniors by ensuring reliable IT systems that enable compassionate, quality care across their communities and healthcare services.

• Minimum 2 years' experience supporting IT needs for multiple locations
• Proficient with MS Office Suite, Microsoft 365, Active Directory, and Microsoft Windows OS
• Knowledge of network cabling and experience with Cisco VoIP systems
• A+ certification (additional IT certifications a plus) and BS degree with IT or business major or equivalent work experience

Health & Wellness: Medical Insurance with free virtual doctor visits, Vision & Dental Insurance, Pet Insurance, Life Insurance, Employee Assistance Program (EAP).

Financial Security: 401(k) Retirement Savings Plan with company match, Paid Time Off (PTO) accruing from day one, Paid Holidays, Access to DailyPay for daily wage access, Tuition Reimbursement up to $5,250 per year, Tuition Discounts through university partnerships, Employee-Sponsored Crisis Fund, Legal & Identity Theft Protection.

Growth & Development: University partnerships for tuition discounts, Multiple Partner Discounts through Access Perks, Access to personal and professional development material through RightNow Media @ Work.