Application Guide
How to Apply for Lead Manager, Salesforce Administration & Support
at Makeawishamerica
🏢 About Makeawishamerica
Make-A-Wish America is the world's largest wish-granting organization, uniting communities to grant life-changing wishes for children with critical illnesses. Working here means being part of a mission-driven culture that values compassion, community, and the belief that a wish can be transformative. This is a unique opportunity to use your technical skills to directly support a cause that brings joy to children and families.
About This Role
As the Salesforce Administration & Support Lead, you will manage the internal Salesforce support queue, administer the organization's Salesforce environments, and partner with internal and third-party teams for development and testing. Your work ensures that the Salesforce ecosystem runs smoothly, enabling the organization to efficiently manage wish-granting operations and donor relationships, ultimately helping to grant more wishes.
💡 A Day in the Life
A typical day might start by reviewing and prioritizing the Salesforce support queue, then resolving tickets or escalating them to developers. You'd spend time collaborating with team members on system improvements, testing new features, and meeting with functional leaders to understand their needs. The rest of the day could involve data cleanup, user training, or documenting processes – all while working remotely and staying connected via virtual tools.
🚀 Application Tools
🎯 Who Makeawishamerica Is Looking For
- Certified Salesforce Administrator with at least 3-5 years of hands-on experience in Salesforce administration, including user management, security, and data management.
- Experience managing a support queue and providing end-user support, with a strong customer service mindset and the ability to troubleshoot and resolve issues timely.
- Familiarity with Salesforce development concepts (Apex, Visualforce, Lightning) and experience partnering with developers for testing and deployment.
- Excellent communication and relationship-building skills, able to liaise between technical teams and functional leaders, and translate business needs into technical solutions.
- Self-starter who can work remotely, manage multiple priorities, and proactively identify system improvements.
- Passion for the mission of Make-A-Wish and a desire to contribute to a positive, mission-driven work environment.
📝 Tips for Applying to Makeawishamerica
Tailor your resume to highlight Salesforce Admin certifications (e.g., Salesforce Certified Administrator) and specific achievements in managing support queues or improving system efficiency, using metrics where possible.
In your application, mention any experience with non-profit organizations or CRM implementations for fundraising or case management, as this is highly relevant to Make-A-Wish's operations.
Since the role is remote, emphasize your ability to work independently and your experience with virtual collaboration tools (e.g., Slack, Zoom, Jira) in your cover letter or resume.
Research Make-A-Wish's Salesforce usage (e.g., they might use Salesforce Nonprofit Cloud or NPSP) and mention how your skills align with their specific needs in your cover letter.
Ensure your application is free of errors and demonstrates attention to detail, as this is crucial for a support and administration role.
✉️ What to Emphasize in Your Cover Letter
['Express genuine interest in the mission of Make-A-Wish and how your skills can help grant more wishes.', 'Highlight your Salesforce administration experience, specifically your ability to manage support queues and provide excellent user support.', 'Mention your ability to collaborate with technical and non-technical teams, and give an example of a time you improved a Salesforce process or solved a complex issue.', 'Show that you are a proactive problem-solver who can work remotely and manage multiple priorities effectively.']
Generate Cover Letter →🔍 Research Before Applying
To stand out, make sure you've researched:
- → Read about Make-A-Wish's recent initiatives and success stories to understand their impact and how Salesforce supports their operations.
- → Look into Make-A-Wish's technology stack, specifically their use of Salesforce Nonprofit Cloud or NPSP, and any recent tech news.
- → Check the company's culture and values on their website and social media to align your responses with their mission.
- → Review the job description again and note any specific tools or processes mentioned (e.g., Jira, Service Cloud) and prepare examples of your experience with them.
💬 Prepare for These Interview Topics
Based on this role, you may be asked about:
⚠️ Common Mistakes to Avoid
- Submitting a generic application that doesn't mention the company or role specifics – make it clear you've done your research.
- Focusing only on technical skills without demonstrating soft skills like communication and collaboration, which are vital for this position.
- Ignoring the remote nature of the role – make sure to emphasize your ability to work independently and your experience with remote work tools.
📅 Application Timeline
This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.
Typical hiring timeline:
Application Review
1-2 weeks
Initial Screening
Phone call or written assessment
Interviews
1-2 rounds, usually virtual
Offer
Congratulations!
Ready to Apply?
Good luck with your application to Makeawishamerica!