Sr. ServiceNow Developer

Core responsibilities:

• Work on LANL's ICE-CS ServiceNow Platform Team, leveraging extensive understanding of the ServiceNow platform and ITSM modules
• Provide support (development, administration, maintenance) to enterprise production systems and associated applications in support of institutional customers
• Support the development, configuration, administration, and maintenance of custom configurations for the Weapons Facilities Office, including custom catalog items, Service Portal Development, and custom task development
• Design, develop, modify, test, debug and evaluate workflow solutions to meet functional requirements outlined for the ServiceNow team

This role supports Los Alamos National Laboratory, which is responsible for the safety and reliability of the nuclear explosives package in nuclear weapons, contributing to national security through technical services and system development.

Required qualifications:

• Bachelor's Degree and 12+ years of experience, with at least 8 years spent working with administration and development of ServiceNow forms and workflows
• Must be a United States (U.S.) citizen due to the federal nature of the work
• Must be able to obtain and maintain a government issued clearance, if needed
• Experience with configuring and administering ServiceNow Modules such as ITSM, Knowledge, CMDB, and HRSD
• Strong troubleshooting, project management, and attention to detail skills
• Understanding of ITIL framework, workflows, and integration
• Understanding of Agile Development framework
• Familiarity with federal government security requirements, and ability to implement and assess effectiveness of security controls

Compensation and benefits include:

• Competitive Salary (dependent on education, qualifications, and relevant years of experience)
• Medical, Dental and Vision Insurance (including HSA & PPO options)
• Paid Time Off (PTO)
• Paid Holidays
• Life Insurance
• Matching 401(k) Retirement Plan