Application Guide

How to Apply for Principal UX Researcher

at Constantcontact

🏢 About Constantcontact

Constant Contact is a leading email marketing and automation platform that helps small businesses and nonprofits grow. What makes this company unique is its long-standing reputation (founded in 1995) combined with its current focus on integrating AI to empower small business owners with sophisticated marketing tools. Someone might want to work there to impact millions of small businesses while working at the intersection of UX research, AI, and scalable systems.

About This Role

This Principal UX Researcher role involves spearheading 'big bet' initiatives using AI to accelerate research cycles and building scalable systems like 'Research-as-a-Service' to democratize insights across the organization. It's impactful because you'll directly drive executive-level decisions and transform how research operates through automation and coaching, moving beyond individual studies to architecting the company's insights infrastructure.

💡 A Day in the Life

A typical day might involve coaching product managers on rapid research methods during office hours, architecting templates for self-service discovery, and using AI tools to analyze user data while planning how to automate manual synthesis tasks. You'd balance high-level strategy sessions about 'big bet' initiatives with hands-on work building the centralized research repository with natural language querying capabilities.

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Interview Prep

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🎯 Who Constantcontact Is Looking For

  • Has 8+ years building 'Insights Engines' or research systems in SaaS environments, not just conducting studies
  • Hands-on experience implementing AI tools (e.g., for transcript analysis, synthesis automation) to handle operational 'drudge work' in research workflows
  • Proven track record of mentoring PMs/designers through office hours and creating self-service templates that scale research capability
  • Expertise in turning raw data into high-impact artifacts that drive executive decisions at speed, with examples of compressing discovery-to-insight cycles

📝 Tips for Applying to Constantcontact

1

Quantify your impact on research cycle time reduction in previous roles, especially if AI tools were involved

2

Showcase a portfolio piece demonstrating how you built a scalable research system or 'Insights Engine' (not just study findings)

3

Explicitly mention experience with LLM-based querying systems or centralized research repositories in your resume

4

Tailor your application to show you view AI as a 'partner' for automation, not just a novelty

5

Highlight any experience with 'Research-as-a-Service' models or democratizing research in product organizations

✉️ What to Emphasize in Your Cover Letter

['Your experience architecting systems that scale research capability (not just conducting studies)', 'Specific examples of using AI to automate manual research workflows and compress discovery cycles', "How you've mentored non-researchers through office hours or toolkits to 'scale curiosity'", "Why you're excited about building AI-powered research infrastructure at a company serving small businesses"]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Explore Constant Contact's AI features (like AI Content Generator) to understand their current AI integration
  • → Research their small business customer base and common pain points to understand the 'big bet' initiatives context
  • → Look into their product suite beyond email marketing (websites, social media tools) to understand the full UX scope
  • → Check if they have published any research or insights about small business marketing behaviors

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Walk us through how you've built an 'Insights Engine' or research system from scratch in a SaaS company
2 Describe a time you used AI tools to automate a manual research workflow and the impact on cycle time
3 How would you design and implement a 'Research-as-a-Service' model with office hours and self-service templates?
4 What metrics would you track to prove the value of your research systems to executives?
5 How would you approach auditing and re-engineering current research workflows at Constant Contact?
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⚠️ Common Mistakes to Avoid

  • Focusing only on individual study methodologies without demonstrating system-building experience
  • Treating AI as just another tool rather than a 'partner' for automating operational tasks
  • Presenting yourself primarily as an individual contributor without mentoring/coaching experience for scaling research

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Constantcontact!

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