Application Guide

How to Apply for Member Services Representative (Temporary) (Bilingual Spanish)

at Ccah

🏢 About Ccah

Ccah is a healthcare organization with a strong commitment to accessible, quality care guided by local innovation. What makes them unique is their human-centered hiring process—they don't use AI to screen applications, ensuring every candidate gets thoughtful consideration from real team members. Their mission is deeply community-focused, prioritizing candidates from their service counties (Santa Cruz, Monterey, Merced, San Benito, and Mariposa) to strengthen local connections.

About This Role

As a temporary Member Services Representative (Bilingual Spanish), you'll provide support to members in a hybrid role, requiring 1–4 days per week on-site in Merced from February to April 2026. This role is impactful because you'll be the frontline connection between the community and accessible healthcare, using your Spanish skills to serve diverse populations and uphold the company's mission of local innovation.

💡 A Day in the Life

A typical day involves handling member inquiries via phone or email in both Spanish and English, addressing healthcare-related questions or issues from the local community. You'll split time between remote work and on-site days in Merced, collaborating with the team to ensure accessible service while adapting to changing schedules based on business needs.

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Interview Prep

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🎯 Who Ccah Is Looking For

  • Lives in or near Santa Cruz, Monterey, Merced, San Benito, or Mariposa counties, as Ccah prioritizes local candidates to strengthen community ties.
  • Fluent in both Spanish and English, with experience in customer service or healthcare settings where bilingual communication is essential.
  • Flexible and adaptable to a hybrid schedule, willing to work on-site in Merced 1–4 days per week as business needs change.
  • Comfortable with temporary employment structures, understanding this is a 3+ month assignment through a temp agency, not direct hire.

📝 Tips for Applying to Ccah

1

Explicitly state your location in your application—if you live in one of the priority counties (Santa Cruz, Monterey, Merced, San Benito, Mariposa), highlight this upfront to align with their community focus.

2

Emphasize your Spanish fluency with specific examples, such as experience assisting Spanish-speaking clients in healthcare or service roles, as this is a bilingual position.

3

Mention your availability for the exact temporary period (February to April 2026) and flexibility for hybrid work in Merced, showing you understand the role's constraints.

4

Tailor your resume to include keywords like 'member services,' 'healthcare support,' and 'bilingual communication,' as human reviewers will look for relevant experience.

5

Apply early and be patient—since Ccah reviews applications manually without AI, the process may take longer, so avoid follow-ups that rush their thoughtful consideration.

✉️ What to Emphasize in Your Cover Letter

["Your connection to the local community—explain why you're passionate about serving in Santa Cruz, Monterey, Merced, San Benito, or Mariposa counties.", 'Specific examples of using Spanish in a service role, such as assisting members with healthcare inquiries or resolving issues in a bilingual setting.', 'Your adaptability to temporary and hybrid work structures, including willingness to commute to Merced and flexibility for on-site days.', "Alignment with Ccah's mission of accessible, quality healthcare guided by local innovation, showing you've researched their values."]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Ccah's service counties (Santa Cruz, Monterey, Merced, San Benito, Mariposa)—understand the demographics and healthcare needs in these areas to show local awareness.
  • → Their mission statement and how it emphasizes 'local innovation'—be ready to discuss how this aligns with your approach to member services.
  • → The temporary employment structure—research how temp agencies work in healthcare to demonstrate you're prepared for this arrangement.
  • → Recent news or initiatives by Ccah in the Central California region, as this might come up in interviews about community impact.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Describe a time you used Spanish to assist a member or client in a healthcare or service environment—how did you ensure clear communication?
2 How do you handle changing schedules or hybrid work demands, especially with 1–4 days per week on-site in Merced?
3 Why are you interested in a temporary role, and how do you stay motivated in short-term assignments?
4 What does 'accessible, quality healthcare guided by local innovation' mean to you, and how have you seen this in practice?
5 How would you prioritize tasks if faced with high member inquiries while maintaining Ccah's commitment to thoughtful service?
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⚠️ Common Mistakes to Avoid

  • Applying without mentioning your location or Spanish skills—this role prioritizes local, bilingual candidates, so omitting these details can lead to quick rejection.
  • Expressing uncertainty about the temporary or hybrid nature—if you seem reluctant about the 3+ month assignment or on-site work in Merced, it may signal poor fit.
  • Using generic application materials—since human reviewers read every submission, lack of customization to Ccah's mission or the role's specifics can appear disengaged.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Ccah!

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