Implementation Manager

About Blooming Health

Blooming Health is on a mission to transform social care! Our AI-powered platform identifies social needs and barriers by continuously collecting real-time data from member interactions and screenings. It then drives action through automated, empathetic outreach in 55+ languages/dialects to engage individuals across voice, SMS, and email, and coordinating referrals to the right services at the right time. The result is improved access to care, higher program participation, and better outcomes across diverse populations. Our platform supports 1,000+ community organizations across the US, helping millions of members access the support they need to stay healthy. We don’t just offer software—we deliver impact.

About the Role

As we scale, we’re looking for an ambitious and resourceful Implementation Manager (IM) to drive complex implementation projects in state and local governments along with healthcare segments.

This is a hybrid role that requires in-person presence in our NYC office every Thursday.

The IM will play a pivotal role in leading and managing strategic projects across the company. They will work closely with cross-functional teams, including Sales, Product, Engineering, and Customer Success, to ensure seamless process management and client satisfaction. This role requires a combination of project management expertise, technical acumen, and excellent relationship management skills, as well as experience in the healthcare IT sector.

At Blooming Health, you'll have the opportunity to take on challenging and rewarding projects and drive them from ideation to execution. We're looking for an ambitious and skilled IM who is ready to step up, lead with confidence, and grow with us. Join our dynamic team and make a meaningful impact while advancing your career in an environment that values a growth mindset, winning together, and challenging norms.

What You'll Do

• Project Management:

Lead and manage the end-to-end implementation process for new initiatives and strategic projects, as well as on-going required projects.

• Develop detailed project plans, timelines, and milestones.

• Coordinate with internal and external stakeholders to ensure timely delivery of project components.

• Monitor project progress and adjust plans as needed to meet deadlines.

• Technical Implementation Management:

Collaborate with the product and engineering teams to address technical requirements and ensure implementation plan

• Ensure quality assurance checks and testing to ensure successful deployment.

• Stakeholder Communication:

Regularly update clients/external and internal teams on project status.

• Proactively identify potential issues and work to resolve them before they impact the project.

• Provide clear documentation and report to stakeholders throughout the project lifecycle.

• Post-Implementation Support:

Conduct post-implementation reviews with clients and internal stakeholders to gather feedback and identify areas for improvement.

What We're Looking For

Requirements:

• Bachelor's degree and 3+ years of relevant experience in leading and implementing projects end-to-end

• Strong knowledge of and experience in the Healthcare/Non-Profit/Government sector, preferably with Medicare/Medicaid/AAAs/CBOs

• Experience with complex B2B SaaS implementation

• Excellent communication, interpersonal, and problem-solving skills

• Exceptional data and analytical skills

• Superior skills in multitasking, prioritizing and hustling to take projects to the finish line

• Ability to work independently with a hands-on approach and as part of a team, with a self-driven and results-oriented approach.

• Ability to operate effectively and adapt to the changing environment in an early stage startup.