Application Guide

How to Apply for IT Support Specialist

at Ascend Analytics

🏢 About Ascend Analytics

Ascend Analytics is a climate tech leader using cutting-edge analytics to transform the electric grid and accelerate the renewable energy transition. Unlike generic IT companies, you'd be supporting a mission-driven organization where technology directly enables sustainable energy solutions. Their focus on power sector decision analytics makes them unique in the renewable energy software space.

About This Role

As an IT Support Specialist at Ascend Analytics, you'll provide frontline technical support for both local and remote employees in a Windows/Microsoft Office environment, handling help desk tickets and new hire onboarding. This role is impactful because you'll ensure smooth daily operations for a company driving critical renewable energy decisions, with direct responsibility for maintaining productivity across the organization.

💡 A Day in the Life

Your day typically starts by reviewing and responding to new IT help desk tickets submitted overnight, prioritizing issues based on urgency. You might spend the morning setting up accounts and training new hires on PC applications, then transition to resolving workstation issues for both local Boulder employees and remote staff. Throughout the day, you'll document all resolutions in the ticketing system while balancing ongoing IT projects.

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Interview Prep

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🎯 Who Ascend Analytics Is Looking For

  • Has 2+ years of hands-on IT support experience specifically with Windows 10/11 and Microsoft Office suite in a professional environment
  • Demonstrates experience using standardized ticketing systems with strong documentation practices for issue resolution
  • Can work full-time on-site in Boulder, CO (no visa sponsorship available) and thrives in fast-paced settings with multiple priorities
  • Possesses either a Bachelor's in IT/related field OR equivalent combination of education and relevant experience

📝 Tips for Applying to Ascend Analytics

1

Highlight specific experience with Windows 10/11 and Microsoft Office support in your resume - don't just list them as skills

2

Mention any experience with renewable energy, climate tech, or analytics companies to show alignment with Ascend's mission

3

Explicitly state your ability to work full-time on-site in Boulder, CO since this is a non-negotiable requirement

4

Provide concrete examples of how you've managed help desk tickets and documented resolutions in previous roles

5

Tailor your application to show you understand their fast-paced environment and can handle both daily support and long-term projects

✉️ What to Emphasize in Your Cover Letter

['Your hands-on experience with Windows 10/11 and Microsoft Office support in professional settings', "Examples of how you've successfully managed IT help desk tickets with same-day response times", 'Your ability to thrive in fast-paced environments while juggling multiple priorities', "Why you're specifically interested in supporting a climate tech company focused on renewable energy analytics"]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Ascend's specific analytics products and how they support renewable energy decision-making
  • → The power sector and electric grid transformation trends mentioned on their website
  • → Boulder, CO tech scene and climate tech ecosystem
  • → Recent news or projects related to Ascend Analytics' work in energy analytics

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Walk me through your process for handling a new IT help desk ticket from submission to resolution
2 Describe your experience with new hire onboarding, including account setup and PC application training
3 How do you prioritize multiple IT support requests in a fast-paced environment?
4 What experience do you have with documenting resolutions in a standardized ticketing system?
5 Why are you interested in supporting an energy analytics company specifically?
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⚠️ Common Mistakes to Avoid

  • Applying if you require visa sponsorship (explicitly stated as unavailable)
  • Generic IT support experience without specific Windows 10/11 and Microsoft Office examples
  • Focusing only on technical skills without showing ability to handle fast-paced, multi-priority environments

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Ascend Analytics!

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