IT Support Specialist

• Provide first-level technical support by responding to all new IT help desk tickets on the same day they are submitted.
• Assist with new hire onboarding, including account setup and training on PC applications and systems.
• Configure, deploy, and maintain Windows laptops for employees.
• Diagnose and resolve hardware and software issues related to PCs and peripherals.

This role supports Ascend Analytics' mission to transform the electric grid through energy analytics, contributing to climate tech solutions that address critical power supply decisions and renewable energy advancement.

• Bachelor's degree in Information Technology, Information Science, or a related field, or an equivalent combination of education and relevant experience.
• At least 2 years of full-time IT support experience or a post-secondary certificate in a related program.
• Hands-on experience with Microsoft Windows 10/11 and Microsoft Office suite.
• Strong experience working within a standardized ticketing system and documenting resolutions.

Compensation: $60,000 - $75,000, negotiable based on qualifications and experience, with potential for above-industry-average pay. Benefits include medical, dental, vision, short- and long-term disability, parental leave, dependent care spending account, and a 401k plan. Flexible work hours in a relaxed environment with opportunities for advancement.

Ascend Analytics is an innovative climate tech software and consulting company focused on energy analytics that transform the electric grid, providing solutions for critical power supply decisions from operating strategies to long-term investment and resource planning.