Application Guide

How to Apply for IT Support Specialist

at AECOM

🏢 About AECOM

AECOM is a global infrastructure consulting firm focused on sustainable development, making it unique for professionals who want to contribute to environmentally responsible projects. Working at AECOM means being part of a company that values innovation in infrastructure and environmental solutions, offering opportunities to support meaningful projects across the UK and Norway.

About This Role

This IT Support Specialist role involves providing day-to-day technical support for Windows and MAC OS users in London and Norway offices, managing ticket documentation and escalations. It's impactful because you'll ensure smooth IT operations for teams working on sustainable infrastructure projects, directly supporting AECOM's mission through efficient asset management and service improvements.

💡 A Day in the Life

A typical day might start by checking and prioritizing support tickets from users in London and Norway, resolving issues related to Windows or MAC OS. You'd then manage IT asset updates, assist with new hire setups or PC refreshes, and collaborate with other IT teams to address ongoing gaps or drive service improvements, ensuring all processes are well-documented.

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🎯 Who AECOM Is Looking For

  • Has hands-on experience supporting both Windows and MAC operating systems in a professional environment
  • Demonstrates familiarity with IT support processes, including ticket management systems and detailed documentation practices
  • Shows adaptability to work under direct supervision on routine tasks while being open to on-the-job training in application support
  • Possesses organizational skills for managing IT asset processes, e-waste, and new hire setups across multiple offices

📝 Tips for Applying to AECOM

1

Highlight specific experience with both Windows and MAC OS support in your resume, mentioning any tools like ServiceNow or Jira for ticket management

2

Emphasize any experience with IT asset management or e-waste processes, as these are explicitly mentioned in the job description

3

Research AECOM's sustainability projects in the UK and Norway to tailor your application to their mission

4

Mention willingness to support multiple offices (London and Norway) and any relevant cross-cultural or remote support experience

5

Include examples of how you've collaborated with other IT teams to drive service improvements, as collaboration is a key responsibility

✉️ What to Emphasize in Your Cover Letter

['Explain your experience with both Windows and MAC OS support, providing specific examples from past roles', 'Detail your familiarity with IT support processes, such as ticket documentation and escalation management', "Express enthusiasm for AECOM's sustainability focus and how your IT skills can support their infrastructure projects", 'Highlight your ability to work under supervision while being proactive in learning new applications through on-the-job training']

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Explore AECOM's sustainability initiatives and recent infrastructure projects in the UK and Norway
  • → Review AECOM's corporate values and how they integrate technology into their environmental solutions
  • → Look into the company's IT structure or any public information about their support processes for multiple offices
  • → Familiarize yourself with the industries AECOM serves, such as transportation, water, and energy, to understand end-user needs

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Describe your experience supporting both Windows and MAC OS in a professional setting, including common issues you've resolved
2 How do you manage and document tickets while ensuring timely closures and escalations?
3 What steps would you take to handle IT asset management or e-waste processes for new hires in multiple offices?
4 Can you give an example of how you've collaborated with other IT teams to improve service delivery?
5 How do you balance routine tasks under supervision with learning new applications on the job?
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⚠️ Common Mistakes to Avoid

  • Applying without mentioning specific experience with both Windows and MAC OS, as this is a core requirement
  • Failing to address the multi-office support aspect (London and Norway) in your application or interview responses
  • Overlooking the importance of documentation and process management, which are emphasized in the job description

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

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Good luck with your application to AECOM!

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