IT Support Specialist

This is an AECOM Holbein Gardens Office based role and it requires in-office presence, 5 days/week. Providing day-to-day IT end user support across two locations. Working directly for the regional IT Service Delivery manager.

Role responsibilities: 

• Provide day to day end user support for users in the London and Norway offices. Supporting Windows and MAC OS.
• Good knowledge of both Windows and MAC operating systems
• Understand office issues and challenges.
• Ensure proper recording, documentation, and closure of tickets.
• Report back on issues and challenges to the regional IT Service Delivery manager.
• Manage escalations within the two offices.
• Support ongoing and new projects.
• Ensure IT asset management processes are being followed.
• Manage the e-waste process, aligned to the IT Asset Management process.
• Manage the IT process for New Hires and PC Refresh.
• Collaborate with all IT towers to understand current issues/gaps and drive service improvement initiatives.
• Drive standardized processes across the region.
• Document and communicate processes, procedures, and standards.
• Ensure knowledge articles, training and how-to documents are created.
• Collaborate and contribute to the broader IT goals.
• Provide updates on projects and improvement initiatives.
• Identify opportunities for improvement within the region.• Works under direct supervision performing routine and repetitive duties.  
• On-the-job training is received in the area of application support.

This is an AECOM Holbein Gardens Office based role and it requires in-office presence, 5 days/week. Providing day-to-day IT end user support across two locations. Working directly for the regional IT Service Delivery manager.

Role responsibilities: 

• Provide day to day end user support for users in the London and Norway offices. Supporting Windows and MAC OS.
• Good knowledge of both Windows and MAC operating systems
• Understand office issues and challenges.
• Ensure proper recording, documentation, and closure of tickets.
• Report back on issues and challenges to the regional IT Service Delivery manager.
• Manage escalations within the two offices.
• Support ongoing and new projects.
• Ensure IT asset management processes are being followed.
• Manage the e-waste process, aligned to the IT Asset Management process.
• Manage the IT process for New Hires and PC Refresh.
• Collaborate with all IT towers to understand current issues/gaps and drive service improvement initiatives.
• Drive standardized processes across the region.
• Document and communicate processes, procedures, and standards.
• Ensure knowledge articles, training and how-to documents are created.
• Collaborate and contribute to the broader IT goals.
• Provide updates on projects and improvement initiatives.
• Identify opportunities for improvement within the region.• Works under direct supervision performing routine and repetitive duties.  
• On-the-job training is received in the area of application support.

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