IT Support Specialist

Core responsibilities:

• Provide day-to-day IT end user support for users in London and Norway offices, supporting Windows and MAC OS
• Ensure proper recording, documentation, and closure of tickets while managing escalations within the two offices
• Manage IT asset management processes, e-waste processes, and IT processes for new hires and PC refresh
• Collaborate with all IT towers to understand current issues/gaps and drive service improvement initiatives

This role supports AECOM's operations by ensuring reliable IT systems and processes, enabling the organization to focus on its infrastructure and development projects that serve communities worldwide.

Required skills and qualifications:

• Good knowledge of both Windows and MAC operating systems
• Experience with IT support processes including ticket management and documentation
• Ability to work under direct supervision performing routine and repetitive duties
• Willingness to receive on-the-job training in application support

No specific benefits, compensation, or perks mentioned in the job description.

AECOM is a global infrastructure consulting firm that designs, builds, finances, and operates infrastructure assets for governments, businesses, and organizations worldwide.