Application Guide
How to Apply for IT Support Officer
at IRD Global
🏢 About IRD Global
IRD Global (Genesis) is pioneering molecular AI by building GEMS, an AI Operating System for drug discovery that combines proprietary AI with physics research. The company stands out for its field-leading foundation models like Pearl, which enable scientists to design highly potent and selective drugs against difficult protein targets at industry-leading speed. Someone might want to work here to be at the forefront of AI-driven pharmaceutical innovation in a remote, cutting-edge environment.
About This Role
As an IT Support Officer at IRD Global, you'll provide technical support for the GEMS platform and remote team infrastructure, ensuring seamless operations for AI-driven drug discovery. This role is impactful because you'll enable scientists and engineers to maintain productivity while working on groundbreaking medicines, directly supporting the company's mission to accelerate pharmaceutical innovation through AI.
💡 A Day in the Life
A typical day involves monitoring the GEMS platform for issues, responding to support tickets from scientists across different time zones, troubleshooting remote access problems, and implementing security updates. You'll collaborate with AI engineers to ensure infrastructure supports ongoing drug discovery projects while maintaining documentation for distributed team procedures.
🚀 Application Tools
🎯 Who IRD Global Is Looking For
- Experience supporting remote teams with cloud-based infrastructure and collaboration tools (e.g., AWS, Slack, Zoom)
- Background in technical support for AI/ML platforms or scientific computing environments
- Proficiency in troubleshooting hardware/software issues for distributed teams across different time zones
- Knowledge of security protocols for handling sensitive research data in a biotech/pharma context
📝 Tips for Applying to IRD Global
Highlight specific experience supporting AI platforms or scientific computing environments, not just general IT support
Demonstrate understanding of remote work challenges by mentioning tools you've used to support distributed teams
Reference Genesis's GEMS platform or Pearl model to show you've researched their technology
Include examples of supporting time-sensitive research operations where uptime was critical
Show how you've handled security protocols for sensitive data in previous roles
✉️ What to Emphasize in Your Cover Letter
['Your experience supporting remote scientific or AI research teams', 'Specific examples of maintaining uptime for critical research platforms', "Understanding of Genesis's mission to accelerate drug discovery through AI", "How you've implemented security measures for sensitive research data"]
Generate Cover Letter →🔍 Research Before Applying
To stand out, make sure you've researched:
- → The GEMS platform and Pearl 3D diffusion model - understand how scientists use these tools
- → Genesis's drug pipeline and recent publications about their AI-driven discoveries
- → The company's remote work culture and distributed team structure
- → Industry challenges in AI-driven drug discovery that IT support must address
💬 Prepare for These Interview Topics
Based on this role, you may be asked about:
⚠️ Common Mistakes to Avoid
- Applying with generic IT support experience without mentioning AI, scientific computing, or remote team support
- Not demonstrating understanding of the pharmaceutical research environment and data sensitivity requirements
- Failing to show how you'd handle the unique challenges of supporting a globally distributed AI research team
📅 Application Timeline
This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.
Typical hiring timeline:
Application Review
1-2 weeks
Initial Screening
Phone call or written assessment
Interviews
1-2 rounds, usually virtual
Offer
Congratulations!