IT Service Delivery Lead

• Lead enterprise IT service delivery across Service Desk, infrastructure, networking, and operational technology environments, ensuring alignment with business priorities and service level expectations.
• Establish, maintain, and continuously improve IT Service Management (ITSM) processes including incident, problem, change, and request management.
• Act as the primary escalation point for major incidents, ensuring timely resolution and effective stakeholder communication.
• Define, monitor, and report on service metrics and KPIs to drive operational excellence and accountability.

This role directly supports Svante's mission to combat climate change by ensuring reliable and secure IT services that enable commercial-scale carbon capture and removal technology, accelerating the transition to a lower-carbon economy.

• 7+ years of experience in IT infrastructure, operations, or IT service delivery.
• Proven experience leading IT service delivery within complex enterprise environments, preferably supporting operational technology (OT) and SCADA environments.
• Bachelor's degree in Computer Science, Information Technology, or related discipline (or equivalent experience).
• Strong experience with Microsoft enterprise technologies (Windows Server, Active Directory, Azure AD, Microsoft 365), virtualization (Hyper-V, VMware), networking (routing, switching, firewalls, VPNs, Fortinet), and cloud platforms (Azure, AWS).

Base pay plus Restricted Share Units, Extended Health and Dental Plan, Retirement Saving Plan, free access to a Fitness Centre, and more. Salary range not explicitly stated but determined by role, level, and location.

Svante is a rapidly growing clean energy technology company making commercial-scale carbon capture and removal a reality, enabling global industries to play offense in the fight against climate change.