IT Associate

Core responsibilities:

• Manage and support IT systems and services at J-PAL, ensuring efficient day-to-day operations across various platforms
• Administer G Suite, manage ticketing system, provide technical support, and oversee maintenance and security of IT hardware, software, and networks
• Collaborate with internal teams, MIT IS&T, and external vendors to implement and maintain IT systems
• Support and train staff on IT tools such as Salesforce and G Suite, troubleshoot issues, ensure data security through regular backups, and manage user accounts

This role supports J-PAL's mission to reduce poverty by ensuring IT systems function efficiently, enabling researchers to conduct evidence-based evaluations that inform effective anti-poverty policies.

Required qualifications:

• High school diploma or equivalent required; Bachelor's degree in computer science or related technical field preferred
• 2 years minimum work experience with at least 1 year in IT; MacOS and Windows experience preferred
• Salesforce experience and G-Suite administration skills strongly desired
• Excellent communication and customer service skills, ability to work with non-technical staff and outside vendors

Competitive compensation for the non-profit and international development field with excellent MIT benefits including comprehensive health insurance, 401(k) match and pension-based retirement plan, tuition assistance, commuter benefits, MIT community discounts, generous vacation policy, and professional development opportunities including weekly MIT-Harvard Development Seminars.

The Abdul Latif Jameel Poverty Action Lab (J-PAL) is a global research center working to reduce poverty by ensuring that policy is informed by scientific evidence through randomized impact evaluations.