IT and Operations Manager

Location: Global

Department: Business Support

Reports to (Line Manager): Director of Finance and Business Support

Grade: E or its equivalent based on candidate's location

Contract Type: Open-ended contract

About HelpAge

HelpAge International works with a diverse global network of around 200 organisations across 99 countries to promote the rights of older people to lead dignified, healthy and secure lives.
Through partnership and collaborations, we work to ensure the inclusion of older people across society and strive to deliver a just and fair world for everyone as they get older. Our work is driven by our desire to achieve real impact for older people, to be inclusive, to work in partnership and to learn from our shared experience.

About the role

The IT and Operations Manager plays a senior leadership role within the Business Support Department, providing strategic oversight of global operations and IT services to enable HelpAge International to deliver its 2030 Strategy, Ageing in a Just World. The role is responsible for leading the development and delivery of operational and IT services that support evolving ways of working, partner-led programming, and the localisation agenda. The post holder ensures robust systems, processes, risk management, and compliance across operations, IT, and cybersecurity, and works collaboratively across the organisation to support effective service delivery, decision-making, and organisational resilience.

Key areas for impact/influence and responsibilities
To make an impact and influence, the role holder will:

Strategic Operations & IT Leadership

• Lead the development and delivery of the annual Operations & IT plan, budget, and reporting.
• Provide oversight of operational performance through Business Intelligence (BI), KPIs, and regular analysis.
• Manage the Operations & IT risk register, including operational, IT, and cybersecurity risks and incidents.

Operational Systems, Policies, and Services

• Lead and support the delivery of policies, processes, and tools across key operational areas, including contract and partnership management, data protection, environment, systems, and cybersecurity.
• Provide operational advice and support to Global Teams and clusters in London and overseas.
• Support localisation processes, including country office operations and office closures as required.

IT Strategy and Digital Enablement

• Lead the organisation’s IT roadmap and delivery of key IT projects and digital tools.
• Ensure appropriate cybersecurity measures are in place and lead the management of cyber incidents.
• Ensure staff are equipped for safe and effective remote working, in collaboration with HR and Operations.

People Management and Collaboration

• Line manage Operations & IT staff and coordinate communities of practice across operational areas.
• Work closely with Business Partners, Global Impact, and Business Development teams to manage operational risks and strengthen partnership and contract management.
• Manage the Operations & IT budget and ensure efficient use of resources.

Location: Global

Department: Business Support

Reports to (Line Manager): Director of Finance and Business Support

Grade: E or its equivalent based on candidate's location

Contract Type: Open-ended contract

About HelpAge

HelpAge International works with a diverse global network of around 200 organisations across 99 countries to promote the rights of older people to lead dignified, healthy and secure lives.
Through partnership and collaborations, we work to ensure the inclusion of older people across society and strive to deliver a just and fair world for everyone as they get older. Our work is driven by our desire to achieve real impact for older people, to be inclusive, to work in partnership and to learn from our shared experience.

About the role

The IT and Operations Manager plays a senior leadership role within the Business Support Department, providing strategic oversight of global operations and IT services to enable HelpAge International to deliver its 2030 Strategy, Ageing in a Just World. The role is responsible for leading the development and delivery of operational and IT services that support evolving ways of working, partner-led programming, and the localisation agenda. The post holder ensures robust systems, processes, risk management, and compliance across operations, IT, and cybersecurity, and works collaboratively across the organisation to support effective service delivery, decision-making, and organisational resilience.

Key areas for impact/influence and responsibilities
To make an impact and influence, the role holder will:

Strategic Operations & IT Leadership

• Lead the development and delivery of the annual Operations & IT plan, budget, and reporting.
• Provide oversight of operational performance through Business Intelligence (BI), KPIs, and regular analysis.
• Manage the Operations & IT risk register, including operational, IT, and cybersecurity risks and incidents.

Operational Systems, Policies, and Services

• Lead and support the delivery of policies, processes, and tools across key operational areas, including contract and partnership management, data protection, environment, systems, and cybersecurity.
• Provide operational advice and support to Global Teams and clusters in London and overseas.
• Support localisation processes, including country office operations and office closures as required.

IT Strategy and Digital Enablement

• Lead the organisation’s IT roadmap and delivery of key IT projects and digital tools.
• Ensure appropriate cybersecurity measures are in place and lead the management of cyber incidents.
• Ensure staff are equipped for safe and effective remote working, in collaboration with HR and Operations.

People Management and Collaboration

• Line manage Operations & IT staff and coordinate communities of practice across operational areas.
• Work closely with Business Partners, Global Impact, and Business Development teams to manage operational risks and strengthen partnership and contract management.
• Manage the Operations & IT budget and ensure efficient use of resources.