International Operations Manager

About the Role

The International Operations Manager will be responsible for overseeing the day-to-day management of security risk management, operational policies, and compliance across the organization.

Key Responsibilities

• Day-to-day management of security risk management: focal point for non-digital programme-related risks
• Accountable for operational policies and frameworks ensuring consistent application and compliance
• Office opening and closure process lead - legal and compliance (operational), and safety and security aspects
• Registration and ongoing compliance processes in the UK and across the network
• Procurement service contracts lead for travel and accommodation, office equipment and supplies, security, and insurance at the centre, and ensure country office suitability

This role supports WFD's global network by ensuring operational efficiency, compliance, and security, enabling the organization to effectively promote democracy and good governance worldwide.

Required skills and experience:

• Demonstrated experience in a comparative role
• Proven track record of strong leadership and cross-cultural communications skills
• Experience in cross-departmental collaboration, effectively engaging with both junior and senior-level audiences
• Project management experience and/or qualifications (e.g. Prince2, PMD Pro)
• Experience in policy and process development, including the ability to design, implement, and evaluate comprehensive policies and procedures to improve efficiency
• Excellent understanding of business processes including the outsource of procured services
• Experience of procurement procedures
• Experience with administering Learning Management Systems (LMS), such as Moodle
• Excellent time management, including ability to prioritise tasks and working to deadlines
• Strong interpersonal skills and the ability to foster good working relationships
• Well-developed oral and written communication skills
• Experience providing user support ideally to remote teams
• Good technical knowledge of Microsoft 365 Platform (SharePoint, Teams, Office 365)
• Experience using client management systems (CRM)
• Experience of safety and security risk management

Compensation and benefits:

• Salary: £46,000-£51,000
• Yearly performance related pay
• Generous leave
• 4 wellbeing days per year
• Eligible for the Civil Service pension scheme option - employer contribution up to 28.97%
• Flexible working arrangements, including job share, compressed hours, part time, flexitime