Inside Sales Associate (Remote)

Core responsibilities:

• Field 30-40 inbound calls per day requiring active listening and documenting customer details
• Utilize consultative sales techniques to overcome objections and close sales of paternity and relationship testing services
• Explain products and services professionally via phone, email, text message, or chat
• Achieve or exceed performance goals including Closing %, Revenue Per Call, and Calls Per Day

This role impacts lives by guiding customers through critical and often sensitive decisions with professionalism and empathy, helping them navigate DNA testing options.

Required skills and qualifications:

• Motivated individual who thrives in a fast-paced environment
• Passion for delivering exceptional customer service
• Ability to maintain professionalism and sensitivity when handling confidential or emotional inquiries
• Able to document information in an application while on an active call

This position offers the opportunity to work from home after completing 90 days of in-office training and meeting required performance metrics.

Eurofins provides DNA testing services including paternity and relationship testing, helping customers navigate their testing options.