Incident & Problem Manager

• Coordinate and manage investigation and resolution of incidents and problems across OVO's smart infrastructure, ensuring timely resolution within agreed SLAs.
• Engage with stakeholders and cross-functional teams to capture, communicate, and resolve smart infrastructure-related incidents.
• Maintain and improve incident management processes, including post-incident reviews and proactive anomaly detection.
• Provide 24/7 incident management support on a paid standby basis for smart system or asset emergencies.

This role directly supports OVO's mission to solve the climate crisis by ensuring the reliability and efficiency of smart metering infrastructure, enabling customers to reduce their carbon footprint and contributing to Plan Zero.

• Experience in a best-practice, process-driven service management framework (e.g., ITIL).
• Ability to work in a high-pressure, multi-platform environment with strong analytical and technical aptitude.
• Excellent written and oral communication skills, with experience presenting complex data to all levels of leadership.
• Comfortable juggling multiple priorities and delivering promptly.

Salary between £33,050 and £45,000 per year, plus on-target bonus of 15%. Additional benefits include 34 days holiday, healthcare cash plan or private medical insurance, gym membership, travel insurance, cycle to work scheme, and up to £400 towards OVO Energy plan.

OVO Energy is on a mission to solve one of humanity's biggest challenges: the climate crisis. Through its Plan Zero initiative, the company aims to drive zero-carbon living and build a sustainable energy future.