Application Guide

How to Apply for Inbound Phone Sales (Remote)

at Eurofins

🏢 About Eurofins

Eurofins is a global leader in analytical testing services, focusing on making environments safer, healthier, and more sustainable. Working here means contributing to meaningful scientific advancements while being part of a company with international reach and a strong ethical mission. Their remote positions offer the chance to support sensitive, life-changing services like paternity testing from anywhere.

About This Role

This Inbound Phone Sales role involves handling 30-40 daily inbound calls for Eurofins' paternity and relationship testing services, using consultative sales techniques to guide customers through emotional decisions. You'll document details, explain services professionally across multiple channels, and aim to exceed metrics like Closing % and Revenue Per Call. It's impactful because you directly help individuals seeking clarity in personal matters while driving revenue for a company focused on health and safety.

💡 A Day in the Life

A typical day starts by logging into Eurofins' remote systems to handle 30-40 inbound calls from individuals seeking paternity or relationship testing. You'll actively listen to customer needs, document details in their database, use consultative sales to address concerns, and explain services via phone, email, or chat. Throughout the day, you'll track performance against goals like Closing % and Revenue Per Call, ensuring each interaction is handled with professionalism and empathy.

🚀 Application Tools

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Interview Prep

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🎯 Who Eurofins Is Looking For

  • A motivated self-starter who thrives in fast-paced remote environments and can independently manage a high volume of calls (30-40/day)
  • Someone with a genuine passion for customer service, especially in handling confidential or emotional inquiries with professionalism and sensitivity
  • A quick learner who can adapt to database and communication software specific to Eurofins' testing services
  • A consultative salesperson skilled at overcoming objections related to sensitive topics like paternity testing

📝 Tips for Applying to Eurofins

1

Highlight any experience with sensitive or confidential customer interactions (e.g., healthcare, legal services, counseling) in your resume

2

Quantify past sales metrics (e.g., closing rates, call volume) to show you can meet Eurofins' performance goals

3

Mention familiarity with remote work tools and multitasking across phone, email, text, and chat platforms

4

Research Eurofins' paternity testing services and note how you'd explain them professionally to anxious customers

5

Emphasize your ability to learn new software quickly, as Eurofins uses specific databases for testing services

✉️ What to Emphasize in Your Cover Letter

['Your experience with consultative sales in sensitive or emotional contexts (e.g., healthcare, family services)', "How you maintain professionalism and empathy when handling confidential inquiries, aligning with Eurofins' ethical standards", 'Specific examples of exceeding performance metrics like Closing % or Revenue Per Call in past roles', "Why Eurofins' mission of promoting healthier environments resonates with you, especially in relation to paternity testing"]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Eurofins' specific paternity and relationship testing services (visit their website's testing section)
  • → The company's global impact on environmental health and sustainability initiatives
  • → Recent news about Eurofins' growth or remote work culture
  • → Customer reviews or testimonials about their testing services to understand client perspectives

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Describe a time you handled an emotional or confidential customer inquiry and how you maintained sensitivity
2 How would you use consultative sales techniques to overcome objections about paternity testing costs or privacy?
3 Walk us through your process for managing 30-40 inbound calls daily while documenting details accurately
4 What experience do you have with remote work tools and learning new database/communication software?
5 How do you stay motivated in a fast-paced, metric-driven environment without in-person supervision?
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⚠️ Common Mistakes to Avoid

  • Applying with a generic sales resume that doesn't address sensitivity or confidentiality skills
  • Failing to mention remote work experience or ability to self-manage in a fast-paced environment
  • Overlooking Eurofins' mission—candidates who don't connect the role to promoting healthier environments

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Eurofins!

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