Application Guide

How to Apply for Immediate Support Coordinator - North Wales (Welsh Speaker)

at 2Wish

🏢 About 2Wish

2Wish is a Welsh charity specifically dedicated to supporting families affected by the sudden and unexpected death of children and young people aged 0-25. What makes them unique is their immediate response model (within 24-48 hours of referral) and their holistic approach that includes emotional support, memory boxes, bereavement suites, and community training. Someone might want to work here to be part of a compassionate, specialized team making a tangible difference during the most traumatic moments in families' lives.

About This Role

This Immediate Support Coordinator role involves being the first point of contact for bereaved families in North Wales, providing emotional support through home visits and weekly calls while managing a caseload. The role is impactful because you'll deliver immediate crisis intervention, help establish bereavement suites in hospitals, and train professionals across sectors—directly shaping how sudden child death is supported in the region.

💡 A Day in the Life

A typical day might begin with checking for new referrals and contacting families within the 24-hour window, followed by scheduled home visits or virtual check-ins with existing cases. The afternoon could involve coordinating with hospital staff about bereavement suite supplies, preparing memory boxes, or developing training materials for an upcoming session with school nurses.

🚀 Application Tools

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Interview Prep

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🎯 Who 2Wish Is Looking For

  • A Welsh speaker with proven experience providing emotional support or casework to bereaved families (not just general counseling)
  • Someone comfortable working with multi-agency partners like hospital trusts, police, and coroners in sensitive situations
  • A self-motivated remote worker who can manage a caseload independently while maintaining 24-48 hour response times
  • A person with training/delivery experience who can educate hospitals, schools, and workplaces on bereavement support protocols

📝 Tips for Applying to 2Wish

1

Explicitly state 'Welsh Speaker' at the top of your resume/CV and provide examples of using Welsh in professional settings

2

Quantify your experience with bereavement support (e.g., 'supported 15+ families through sudden loss' or 'conducted 20+ home visits for crisis intervention')

3

Highlight any experience with memory boxes, bereavement suites, or hospital protocols—these are specific to 2Wish's methodology

4

Mention your understanding of the North Wales context (health boards, geography, communities) since this is a region-specific role

5

If you have a DBS check, note its date and level; if not, explicitly state your willingness to undergo one immediately

✉️ What to Emphasize in Your Cover Letter

['Your specific experience with sudden/unexpected child/young adult death (not just general bereavement)', "How you've worked collaboratively with healthcare/police/coroner systems in past roles", 'Your ability to balance immediate crisis response (24-48 hour contact) with ongoing case management', "Why you're drawn to 2Wish's specific model rather than general charity work"]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → 2Wish's memory box program and bereavement suite initiatives in Welsh hospitals
  • → The specific referral pathways in North Wales (which health boards, coroner systems, etc.)
  • → 2Wish's annual reports to understand their caseload numbers and geographic coverage
  • → Welsh government policies on child bereavement support and how 2Wish aligns with them

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Describe your process for making initial contact with a family within 24 hours of a sudden child death referral
2 How would you handle a situation where a hospital trust is resistant to establishing a bereavement suite?
3 Walk us through how you'd deliver awareness training to school staff about referral processes
4 How do you maintain professional boundaries while providing intense emotional support to grieving families?
5 What challenges do you foresee in providing remote support across North Wales, and how would you address them?
Practice Interview Questions →

⚠️ Common Mistakes to Avoid

  • Applying without Welsh language proficiency or failing to demonstrate it in your application
  • Using generic bereavement counseling experience without addressing sudden/unexpected child death specifically
  • Focusing only on one-on-one support without showing ability to work with multi-agency systems (hospitals, police, etc.)

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to 2Wish!

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