HPC User Support Engineer

About the Role

As a member of the User Experience team at the Argonne Leadership Computing Facility (ALCF), the HPC User Support Engineer will play a critical role in providing technical support for ALCF's high-performance computing (HPC) systems and services. This role focuses on ensuring a seamless user experience for researchers utilizing ALCF resources.

The successful candidate will work closely with leading scientific researchers from the Department of Energy complex, academia, and industry to resolve technical issues, create user documentation, and deliver training sessions. This position also involves stewarding users through ALCF allocation programs and improving workflows to enhance system usability and efficiency.

Responsibilities

• Managing and resolving technical issues; debugging, installing, compiling, and running large-scale user applications
• Supporting users in writing scripts for automated execution and optimizing workflows
• Assisting with job scheduling, debugging, and troubleshooting HPC-related challenges
• Collaborating with ALCF domain experts to provide resolutions to user requests and technical issues
• Developing and maintaining documentation, both internally and on user facing websites
• Conducting training sessions and onboarding new users to ensure effective utilization of ALCF resources
• Enabling secure access to HPC systems and ensuring compliance with ALCF policies
• Providing support in AI technologies, including machine learning frameworks, and assisting users in deploying and optimizing AI workflows on HPC systems

This role enables scientific researchers from the Department of Energy complex, academia, and industry to effectively utilize high-performance computing resources for groundbreaking research, advancing scientific discovery and innovation.

• Experience working in an HPC center supporting user codes
• Experience working with parallel codes using MPI implementations and openMP
• Experience with common machine learning frameworks
• Experience with source code management systems like Git, and CI tools like Jenkins or GitLab
• Experience with DBMS
• Experience with containerization
• Experience developing technical training documentation for users
• Strong interest in emerging technologies and applications
• Ability to work on multiple concurrent projects efficiently and effectively
• Highly motivated and user focused
• Ability to model Argonne's core values of impact, safety, respect, integrity, and teamwork
• To perform the essential functions of this position successful applicants must provide proof of U.S. citizenship, which is required to comply with federal regulations and contract

The expected hiring range for this position is $86,299 - $134,626 annually for PT3 level or $106,455 - $166,070 annually for PT4 level. Comprehensive benefits are part of the total rewards package. Click here to view Argonne employee benefits!

Argonne National Laboratory is a U.S. Department of Energy multidisciplinary science and engineering research center focused on addressing national challenges in energy, environment, security, and economic competitiveness through scientific discovery and innovation.