Hotline Intake and Program Coordinator

Core responsibilities:

• Check and manage hotline voicemail, email inquiries, and webform submissions; conduct intake interviews with hotline callers and identify urgent calls for immediate attorney involvement
• Screen and refer calls that do not fit issues related to the mission of IDP, to ensure that callers are directed efficiently and appropriately to other organizations or attorneys who can provide assistance
• Collect documents from callers, gather public case information from criminal and immigration court websites, and assess when document collection is complete for attorney analysis
• Provide systems information to callers to help them navigate the criminal and immigration legal systems they are interacting with; issue-spot for potential legal remedies such as post-conviction relief or pardons

This role creates positive change by providing critical legal analysis and support to immigrants with New York ties who have had contact with the criminal legal system, helping them navigate complex systems and access justice, while also informing advocacy and community education efforts to transform racially-biased systems.

Required skills, experience, qualifications:

• Must be bilingual in both English and Spanish
• Experience conducting intakes with individuals, particularly related to the person's immigration history and/or criminal history; experience in direct legal services preferred
• Strong interpersonal skills and ability to work well with people, across cultures and many different lived experiences, including people who may be in crisis
• Strong communication skills: ability to write well and communicate effectively, specifically over the phone, through letters and email; ability to provide an explanation of immigration and/or criminal court systems using language accessible to community members

Compensation, perks, culture highlights:

• Remote role with preference for candidates in the New York City area or who can travel easily
• Flexible schedule with a 4-day work week (Monday - Thursday)
• Organization prioritizes staff health and believes many people thrive by working remotely
• No salary information mentioned

The Immigrant Defense Project (IDP) is a New York City-based nonprofit that works to secure fairness and justice for all immigrants by transforming the racially-biased criminal and immigration systems through technical assistance, impact litigation, policy advocacy, and community alliances.