Application Guide
How to Apply for Helpline Advisor
at Unseen Uk
🏢 About Unseen Uk
Unseen UK operates the UK's only dedicated Modern Slavery & Exploitation Helpline, combining direct survivor support with national policy influence. Unlike many charities, they create the largest non-governmental dataset on modern slavery used to shape strategy at all government levels. Working here means contributing to both immediate crisis response and systemic change against human trafficking.
About This Role
As a Helpline Advisor, you'll handle sensitive calls from survivors, professionals, and the public while maintaining trauma-informed practices and accurate data entry. Your work directly supports survivors through referrals and contributes to national data used to combat modern slavery. This remote part-time role requires completing a comprehensive four-week training before joining a collaborative team handling diverse contacts.
💡 A Day in the Life
A typical day involves responding to incoming calls about potential exploitation, making follow-up callouts to previous contacts, drafting referrals to partner agencies, and meticulously logging all interactions in the database. You'll collaborate with team members via remote channels to discuss complex cases while maintaining trauma-informed practices throughout every contact.
🚀 Application Tools
🎯 Who Unseen Uk Is Looking For
- Demonstrates experience with trauma-informed approaches or crisis support, ideally with vulnerable populations
- Shows strong emotional resilience and boundary-setting abilities for handling distressing calls about exploitation
- Possesses excellent data management skills with attention to detail for accurate record-keeping and referrals
- Communicates clearly and empathetically across diverse audiences including survivors, professionals, and businesses
📝 Tips for Applying to Unseen Uk
Explicitly mention any experience with trauma-informed care or person-centered approaches in your personal statement
Highlight specific examples of handling sensitive information or maintaining confidentiality in previous roles
Demonstrate understanding of modern slavery terminology and UK referral pathways in your application
Show how you've worked effectively in remote teams or managed independent responsibilities
Connect your values directly to Unseen's dual mission of survivor support and systemic change through data
✉️ What to Emphasize in Your Cover Letter
["Your understanding of trauma-informed principles and how you'd apply them to helpline interactions", 'Specific examples of handling sensitive situations while maintaining professional boundaries', "Why Unseen's combination of direct service and policy influence resonates with your career goals", 'How your remote work experience or skills would contribute to their collaborative team environment']
Generate Cover Letter →🔍 Research Before Applying
To stand out, make sure you've researched:
- → Unseen's annual Helpline data reports and how they're used in policy discussions
- → The Modern Slavery Act 2015 and current UK referral pathways for survivors
- → Unseen's partnerships with businesses and statutory agencies mentioned in their materials
- → Recent news about modern slavery trends in the UK that the helpline might address
💬 Prepare for These Interview Topics
Based on this role, you may be asked about:
⚠️ Common Mistakes to Avoid
- Using generic social work language without showing specific understanding of modern slavery contexts
- Focusing only on helping individuals without acknowledging the data/policy aspect of the role
- Demonstrating poor understanding of remote work discipline or collaborative tools for team communication
📅 Application Timeline
This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.
Typical hiring timeline:
Application Review
1-2 weeks
Initial Screening
Phone call or written assessment
Interviews
1-2 rounds, usually virtual
Offer
Congratulations!