Head of Customer Success

• Develop and implement proactive customer engagement strategies to drive product adoption, value realization, and long-term customer relationships.
• Be the voice of the customer within GreenFlux, collaborating cross-functionally to identify and address customer needs, pain points, and opportunities for growth.
• Lead, mentor, and coach the Customer Success team, fostering a culture of continuous improvement and professional growth.
• Define and track team KPIs, optimize processes, and contribute to upselling and cross-selling strategies.

This role accelerates the transition to sustainable mobility by ensuring EV charging solutions are effectively adopted and valued, directly contributing to the renewable energy revolution and reducing carbon emissions.

• Minimum 7+ years of experience in Customer Success within a SaaS or technology environment, with 5+ years of demonstrated team leadership success.
• Data-driven and solution-oriented approach to problem-solving, with ability to analyze customer data and translate insights into action plans.
• Strong understanding of SaaS solutions and EV charging technologies preferred.
• Excellent communication skills in English; additional European languages are a plus.

Working at GreenFlux means working in a dynamic, innovative, and informal organization with an international and inclusive team. Benefits include visa sponsorship and relocation compensation for expats, hybrid working culture, and a modern office with amenities.

GreenFlux offers a cloud-based charge point management SaaS solution that connects Charge Point Operators and e-Mobility Service Providers, playing a pivotal role in facilitating the uptake of electric mobility and the renewable energy revolution. It is part of DKV Mobility Group.