Application Guide

How to Apply for Head of Customer Design

at Iberdrola

🏢 About Iberdrola

Iberdrola is a global leader in renewable energy with a strong commitment to ethical practices and sustainability. Working at Iberdrola means contributing directly to America's clean energy transition while being part of a company that prioritizes both environmental responsibility and strong community relationships. Their SP Manweb business specifically focuses on delivering reliable power distribution in Wales, offering a unique opportunity to impact local energy infrastructure.

About This Role

As Head of Customer Design at Iberdrola's SP Manweb business, you'll lead a technical team designing distribution network connections for customers in North Wales & Dee Valley District. This role is impactful because you'll ensure regulatory compliance (including SLC 12, 15, 15A), drive customer satisfaction through quality designs, and directly support Iberdrola's strategic clean energy goals in a specific geographic region.

💡 A Day in the Life

A typical day involves reviewing and approving 'Point of Connection' designs, coaching your technical team on complex distribution network challenges, and collaborating with other Heads of Customer Design on SP Manweb strategic initiatives. You'll spend time analyzing performance metrics, engaging with customers about their connection needs, and ensuring all design activities maintain the highest safety standards while meeting regulatory obligations.

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Interview Prep

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🎯 Who Iberdrola Is Looking For

  • An electrical engineer with substantial experience in distribution network design (ideally up to 33kV), preferably from a DNO or Independent Connections Provider background
  • A proven leader who has successfully managed, coached, and performance-managed technical design teams in the energy sector
  • Someone with deep knowledge of UK regulatory requirements for distribution networks and experience ensuring license compliance
  • A collaborative professional with demonstrated ability to build relationships with customers, stakeholders, and industry partners while promoting safety culture

📝 Tips for Applying to Iberdrola

1

Specifically highlight your experience with distribution network design up to 33kV and mention any work with DNOs or ICPs

2

Quantify your leadership impact - mention team size managed, performance improvements achieved, or regulatory compliance successes

3

Research SP Manweb's specific operations in North Wales and reference how your experience aligns with their district needs

4

Demonstrate knowledge of SLC 12, 15, and 15A requirements and how you've ensured compliance in previous roles

5

Connect your experience to Iberdrola's clean energy transition mission, showing how customer design supports sustainability goals

✉️ What to Emphasize in Your Cover Letter

['Your specific experience with distribution network design and planning, particularly at voltage levels relevant to this role', 'Examples of successfully leading technical teams and developing talent in the energy sector', "How you've managed regulatory compliance and license conditions in previous roles", 'Your approach to balancing customer outcomes with cost-effective, constructable designs']

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → SP Manweb's specific operations and challenges in the North Wales & Dee Valley District
  • → Iberdrola's recent projects and commitments in the UK renewable energy sector
  • → Current regulatory landscape for DNOs in the UK, particularly regarding customer connections
  • → Iberdrola's ethical practices and sustainability initiatives mentioned in their corporate reports

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Describe your experience managing compliance with SLC 12, 15, and 15A in a distribution network context
2 How would you approach improving design processes in the North Wales & Dee Valley District specifically?
3 Tell us about a time you had to balance regulatory requirements with customer expectations
4 What strategies have you used to develop technical designers and improve team performance?
5 How do you see customer connection design contributing to Iberdrola's clean energy transition goals?
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⚠️ Common Mistakes to Avoid

  • Applying with generic energy industry experience without specific distribution network design expertise
  • Failing to demonstrate knowledge of UK regulatory requirements for distribution networks
  • Not showing how your experience connects to both customer outcomes and regulatory compliance

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Iberdrola!

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