Head of Customer Design

As Head of Customer Design, you'll lead a multi-discipline team delivering high quality engineering designs for customer distribution network connections. Operating within our SP Manweb business and focused on the North Wales & Dee Valley District, you'll ensure our design activities meet regulatory obligations, achieve strong customer outcomes, and align with our strategic goals.

• Lead, coach and develop a team of technical designers delivering customer connection designs within the North Wales & Dee Valley District.
• Manage compliance with SP Manweb licence conditions, including SLC 12, 15 and 15A.
• Oversee the delivery and approval of "Point of Connection" designs for the district.
• Drive continuous improvement through performance analysis, customer feedback, and innovation.
• Produce cost-effective, constructable designs from initial customer enquiry through to handover for delivery.
• Build strong relationships with customers, local stakeholders and industry partners.
• Lead and promote a strong safety culture, embedding compliance across all design activity.
• Provide accurate reporting aligned with Iberdrola and UK regulatory requirements.
• Work collaboratively with other Heads of Customer Design to deliver wider SP Manweb strategic objectives.

This role supports the transition to Net Zero across England and Wales by ensuring compliant, safe, and efficient customer connection designs that support local communities and the future energy system.

• Electrical Engineering / professional qualification, or equivalent experience.
• Significant experience in distribution network design and planning (ideally up to 33kV).
• Experience within another DNO or an Independent Connections Provider (ICP) is highly desirable.
• Proven management and leadership experience, with the ability to develop, motivate and performance manage a technical team.
• Excellent communication and stakeholder skills, with the ability to be strongly customer facing and effectively manage customer expectations.
• Strong regulatory and commercial awareness, with the ability to balance customer service, engineering integrity and financial outcomes.
• Ability to address complex engineering challenges while maintaining high safety, customer and commercial standards, supported by strong planning and prioritisation skills to manage competing demands in a fast paced environment.

£69,200 - £86,500 per annum + car allowance, annual bonus (up to 20%) and family health cover.

• 36 days annual leave
• Holiday purchase – perfect your work/life balance with extra annual leave
• Share Incentive Plan and Sharesave Scheme
• Payroll giving and charity matched funding
• Technology Vouchers – save more and spread the cost of your technology purposes
• Count us in – pledge to reduce carbon emissions and help fight climate change
• Electric Vehicle Schemes – to help you transition to green/clean driving
• Cycle to Work scheme and public transport season ticket loans
• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
• Life Assurance (4x salary)
• Access to ‘nudge’ financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

SP Energy Networks is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England.