Head of Account Management

• Own senior partner relationships, representing British Gas in key engagements and leading regular performance reviews.
• Drive commercial results, ensuring revenue, profitability and contracted commitments stay on track.
• Spot growth opportunities, negotiating renewals, upsells and new service extensions.
• Champion operational excellence, working across internal teams to resolve issues, improve delivery and keep SLAs and KPIs on target.
• Manage risk and compliance, ensuring contracts, governance and regulatory requirements are met.
• Act as the internal voice of the partner, providing insight to shape future propositions and strengthen long-term collaboration.

This role helps drive the transition to a greener, more energy-efficient UK by managing strategic partnerships that support British Gas's mission to reduce carbon footprints through technologies like heat pumps, solar panels, and EV chargers.

• Experience in senior account management and/or strategic partnerships within a large, complex corporate organisation.
• Demonstrable senior-level gravitas, with the ability to build trust and influence at C-suite and executive level within assigned partnerships.
• Strong experience across contract negotiation, renewals, contract management, compliance, and operational performance management.
• Proven experience deploying and landing contractual commitments across matrixed organisations.
• A growth mindset with strong commercial instincts, including a track record of retaining and growing multi-million-pound accounts.

FlexFirst hybrid working with flexible UK locations. Total rewards package designed to support employees and their families financially, physically, and emotionally. Visit https://www.morethanacareer.energy/britishgas for more details.

Centrica Energy is a family of brands revolutionising how we power the planet, with British Gas as part of its portfolio. They aim to create an energy system that doesn't rely on fossil fuels while igniting positive change in communities, making the UK greener and more energy efficient towards Net Zero.