Guest Services and Reception Officer

A Guest Services and Reception Officer is responsible for ensuring a positive experience for all guests and visitors, providing excellent customer service, and handling a variety of administrative duties. They are the first point of contact for guests and play a key role in creating a welcoming and efficient environment. Their responsibilities include checking in and checking out guests, answering enquiries, managing reservations, and addressing any guest concerns or needs during their stay, as well as ensuring the environment is maintained to high standards of health and safety, and fire safety management at all times.

Collaboration with other departments is vital in this role, effectively communicating and liaising with others to ensure our guests visit is seamless.

You will be an organised problem solver who thrives under pressure and handles last-minute changes effortlessly. A Guest Services and Reception Officer must proactively prioritise tasks, completing them within agreed timelines and to consistently high standards during all methods of communication.

In return for your enthusiasm and commitment, we will provide a stimulating and rewarding position, with excellent development options and a highly supportive work environment. By joining our team, you’ll become an integral part of creating memorable experiences for our guests and contributing to the success and positive reputation of the organisation.

Proven customer service experience

Ability to work in a fast-paced environment, remaining calm and professional under pressure

Strong organisational skills with the ability to manage and prioritise workloads

Ability to use Microsoft Office 365

Experience of front of house reservation system and/or CRM database management systems

Qualified first aider, full training will be given if required

A Guest Services and Reception Officer is responsible for ensuring a positive experience for all guests and visitors, providing excellent customer service, and handling a variety of administrative duties. They are the first point of contact for guests and play a key role in creating a welcoming and efficient environment. Their responsibilities include checking in and checking out guests, answering enquiries, managing reservations, and addressing any guest concerns or needs during their stay, as well as ensuring the environment is maintained to high standards of health and safety, and fire safety management at all times.

Collaboration with other departments is vital in this role, effectively communicating and liaising with others to ensure our guests visit is seamless.

You will be an organised problem solver who thrives under pressure and handles last-minute changes effortlessly. A Guest Services and Reception Officer must proactively prioritise tasks, completing them within agreed timelines and to consistently high standards during all methods of communication.

In return for your enthusiasm and commitment, we will provide a stimulating and rewarding position, with excellent development options and a highly supportive work environment. By joining our team, you’ll become an integral part of creating memorable experiences for our guests and contributing to the success and positive reputation of the organisation.

Proven customer service experience

Ability to work in a fast-paced environment, remaining calm and professional under pressure

Strong organisational skills with the ability to manage and prioritise workloads

Ability to use Microsoft Office 365

Experience of front of house reservation system and/or CRM database management systems

Qualified first aider, full training will be given if required