Growth & Customer Success Manager

Core responsibilities:

• Own a portfolio of key customers, ensuring strong retention, growth, and adoption of Ofload's solutions.
• Act as a trusted advisor by deeply understanding customer operations, pain points, and strategic goals to deliver measurable outcomes.
• Lead and tailor business reviews, proactively recommending solutions that align with customer needs and Ofload's capabilities.
• Build and nurture relationships across multiple senior stakeholders, positioning Ofload as a strategic partner.
• Collaborate cross-functionally with internal teams to deliver custom solutions such as API integrations, reporting, or platform enhancements.
• Contribute to team culture through knowledge sharing, mentoring, and active participation in meetings and initiatives.

This role drives smarter, greener, and more efficient freight operations by reducing empty truck miles, improving visibility, and optimizing supply chains, benefiting both businesses and the environment through technology-powered transformation of the freight industry.

Required skills and experience:

• B2B account management experience in the supply chain space.
• Excellent verbal and written communication skills, capable of communicating with audiences at all levels with impact.
• Proven creative problem-solving approach and strong analytical skills.
• Track record of proactively building and maintaining relationships across small and large client accounts.
• Passionate about the industry and solving challenges in the supply chain space.
• Strong sense of ownership, tenacity and commitment.
• Adaptable to work in a startup environment where things change quickly.

Compensation and perks:

• Flexibility and Wellbeing: Hybrid work arrangements with remote work options, additional leave for volunteering, celebrations, and personal milestones
• Empowerment and Growth: $500 learning and development budget, in-house workshops & Lunch & Learns, annual Summer Camp offsite
• Office Benefits: Weekly catered breakfast, monthly team lunch, snacks, morning brew at local cafe, quarterly celebrations and team events, table tennis, board games, office library

Ofload is transforming the freight industry by leveraging technology, data, and strategic partnerships to connect blue-chip customers with efficient transport operators, reducing empty truck miles and optimizing supply chains to drive smarter, greener operations.