Application Guide
How to Apply for Group Product Manager, Customer Success
at TIER Mobility
🏢 About TIER Mobility
TIER Mobility is a leading European shared electric vehicle company with a mission to reduce urban car dependence for a sustainable, climate-neutral future. Unlike competitors, TIER focuses on full integration of vehicles, charging infrastructure, and software platforms to create seamless urban mobility solutions. Working here means contributing directly to transforming cities through clean transportation while being part of a fast-growing tech company at the intersection of mobility and sustainability.
About This Role
As Group Product Manager for Customer Success at TIER, you'll lead the digital transformation of customer care through AI, automation, and CRM systems integrated with Dott platforms. This role is impactful because you'll directly reduce support costs while improving customer satisfaction across TIER's European markets, making sustainable mobility more accessible through efficient digital support channels. You'll own the entire product lifecycle from vision to execution for customer care tools and processes.
💡 A Day in the Life
You might start your day reviewing chatbot performance metrics and AI model accuracy, then meet with engineering teams about CRM-Dott platform integrations. Afternoon could involve mentoring your Tooling and Process leads on workflow optimization, followed by analyzing vendor performance data from European markets. You'll likely end the day prioritizing roadmap items balancing automation opportunities with customer satisfaction goals.
🚀 Application Tools
🎯 Who TIER Mobility Is Looking For
- Has 7+ years in product management with specific experience building and scaling customer care platforms (CRM, ticketing, chatbots) and 3+ years leading multidisciplinary teams in customer support/success
- Demonstrates hands-on experience implementing automation and AI solutions for customer support, with measurable results in efficiency gains or cost reduction
- Possesses strong technical acumen to collaborate effectively with engineering teams on platform integrations, particularly between customer care systems and core mobility platforms
- Has experience managing vendor/BPO relationships in customer operations and optimizing operational workflows through SOP development and process improvement
📝 Tips for Applying to TIER Mobility
Quantify your experience with automation/AI implementation using specific metrics (e.g., 'reduced support tickets by X% through chatbot implementation' or 'improved resolution time by Y% via workflow automation')
Highlight any experience with mobility, transportation, or shared economy platforms, as TIER specifically mentions integration with 'core Dott platforms'
Demonstrate understanding of TIER's sustainability mission by connecting your customer care experience to how efficient support enables broader adoption of sustainable mobility
Showcase leadership experience across the specific domains mentioned: Tooling, Project & Process, Knowledge, and Vendor/BPO Management
Tailor your resume to emphasize European market experience or scaling operations across multiple countries, given TIER's pan-European presence
✉️ What to Emphasize in Your Cover Letter
['Your specific experience implementing AI/automation in customer care and measurable outcomes achieved', "How you've led product development for digital support channels and integrated them with core platforms (similar to Dott integration mentioned)", 'Your approach to mentoring multidisciplinary teams in customer operations and driving operational excellence', "Why TIER's mission of sustainable urban mobility resonates with you and how efficient customer care supports that mission"]
Generate Cover Letter →🔍 Research Before Applying
To stand out, make sure you've researched:
- → TIER's acquisition of Dott and how their platforms are integrated - understand the technical ecosystem you'd be working with
- → TIER's sustainability reports and climate commitments to speak knowledgeably about their environmental mission
- → Recent news about TIER's expansion in European markets and any customer support challenges mentioned in reviews or articles
- → Competitors in the shared electric vehicle space (Lime, Voi, etc.) and how their customer care approaches differ
💬 Prepare for These Interview Topics
Based on this role, you may be asked about:
⚠️ Common Mistakes to Avoid
- Generic product management experience without specific customer care/platform examples - TIER needs someone who's built support systems
- Focusing only on team leadership without demonstrating hands-on technical/product expertise in automation/AI implementation
- Applying with a generic cover letter that doesn't reference TIER's specific mission, Dott platforms, or European mobility context
📅 Application Timeline
This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.
Typical hiring timeline:
Application Review
1-2 weeks
Initial Screening
Phone call or written assessment
Interviews
1-2 rounds, usually virtual
Offer
Congratulations!