Application Guide
How to Apply for Front of House Associate
at Norrsken Foundation
🏢 About Norrsken Foundation
Norrsken Foundation is a unique impact ecosystem that supports entrepreneurs solving the world's greatest challenges through Norrsken House Stockholm, a hub for impact startups. Working here means being part of a mission-driven organization that combines the energy of a startup community with the purpose of creating positive social and environmental change. The remote aspect of this role suggests they value flexibility while maintaining strong community connections.
About This Role
As a Front of House Associate at Norrsken Foundation, you'll be the welcoming face and operational backbone for members and visitors at Norrsken House Stockholm, ensuring smooth daily operations and exceptional member experiences. This role is impactful because you directly shape the community atmosphere that enables impact entrepreneurs to thrive, while managing critical systems like OfficeRND and supporting event operations. You'll bridge hospitality excellence with community management in a purpose-driven environment.
💡 A Day in the Life
A typical day might start with checking and responding to member inquiries via email and Slack, updating OfficeRND with new member information, and preparing for daily arrivals. Throughout the day, you'd balance welcoming visitors virtually, supporting members with event planning, handling administrative tasks like access management, and coordinating with the Community Lead on system updates - all while maintaining Norrsken's signature welcoming atmosphere remotely.
🚀 Application Tools
🎯 Who Norrsken Foundation Is Looking For
- Hospitality or customer service professional who genuinely enjoys helping people and creating welcoming environments, with specific experience in member-based communities or coworking spaces being particularly valuable
- Proactive problem-solver who can independently improve routines and member experiences, demonstrating comfort with 'progress over perfection' in a dynamic startup ecosystem
- Excellent communicator fluent in English who can manage multiple channels (email, Slack, member platform) while maintaining Norrsken's professional yet approachable tone
- Organized multitasker comfortable balancing front-desk responsibilities, administrative tasks, and event support while knowing when to escalate issues to the Community Lead or House Operations Lead
📝 Tips for Applying to Norrsken Foundation
Highlight specific hospitality or community management experience, especially if you've worked in coworking spaces, member clubs, or impact-focused organizations
Demonstrate your familiarity with community platforms by mentioning specific tools you've used (like OfficeRND, Slack communities, or event management systems)
Share concrete examples of how you've improved member/guest experiences in previous roles, focusing on measurable outcomes or specific feedback you received
Research Norrsken's current impact entrepreneurs and events to show genuine interest in their specific community, not just generic coworking spaces
Address the remote aspect by explaining how you maintain engagement and community feeling while working remotely, as this is unusual for a front-of-house role
✉️ What to Emphasize in Your Cover Letter
["Your passion for creating welcoming communities and specific examples of how you've enhanced member/guest experiences in previous roles", "Experience with the specific tools mentioned (Slack, member platforms, administrative systems) and how you've used them to improve communication efficiency", "Understanding of Norrsken's impact mission and how you would contribute to fostering their unique entrepreneurial ecosystem", 'Examples of balancing multiple responsibilities (front desk, administration, event support) while maintaining attention to detail and member satisfaction']
Generate Cover Letter →🔍 Research Before Applying
To stand out, make sure you've researched:
- → Explore Norrsken Foundation's current impact startups and portfolio companies to understand their community members
- → Review Norrsken House Stockholm's event calendar and past events to understand the types of activities you'd be supporting
- → Investigate OfficeRND (their back-of-house system) to understand its capabilities for member management
- → Learn about Norrsken's broader impact initiatives beyond the Stockholm house to understand the foundation's full mission
💬 Prepare for These Interview Topics
Based on this role, you may be asked about:
⚠️ Common Mistakes to Avoid
- Generic hospitality experience without connecting it to community building or impact-driven environments
- Focusing only on in-person front desk skills without addressing the remote work aspect and digital communication requirements
- Overemphasizing perfectionism rather than demonstrating comfort with iterative improvement and 'progress over perfection' mindset
📅 Application Timeline
This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.
Typical hiring timeline:
Application Review
1-2 weeks
Initial Screening
Phone call or written assessment
Interviews
1-2 rounds, usually virtual
Offer
Congratulations!
Ready to Apply?
Good luck with your application to Norrsken Foundation!