Front of House Associate

• You'll be at the Front of House, greeting and guiding members and visitors as they enter Norrsken House Stockholm, making sure they have a positive experience.
• Manage and respond to inquiries and questions from members, ensuring speedy responses through both email, Slack and our member platform.
• Handle administration and registration of members both joining and leaving, such as setting up access and sending invites to events, ensuring communication is smooth and clear.
• Work closely with our Community Lead to keep our back-of-house systems (OfficeRND) up to date with member profiles and information.
• Support our House Operations Lead with day-to-day operations such as handling post, lost and found, meeting rooms and member lockers.
• You'll be the go-to-person for members booking and planning events in the house, ensuring they're supported both pre-, during- and post-events happening during working hours.

You'll play a key part in making our community feel supported and that all who visit our House feel welcomed to be part of the solution. You'll work closely with the full Nordics team in driving day-to-day operations and ensuring Norrsken House Stockholm has the best working environment.

• Thrive in a people-facing role and get energy from helping others. Experience from the hospitality sector is considered a big plus.
• Have a proactive and solutions-oriented approach - you take initiative, can easily spot ways to improve routines and experiences and show that progress is better than perfect.
• Are comfortable prioritizing between different tasks, but raise your hand when needing help.
• Have strong communication skills, both written and spoken, in English and preferably Swedish. Other languages are considered a plus.
• Are curious about the tech- and impact space, and wants to be part of a team where innovation and creativity are high and we all roll up our sleeves to get good sh*t done.

Salary is 30,000 SEK per month. You'll have 30 days of vacation + 5 wellness days per year as well as a yearly wellness allowance of 3000 SEK. Other benefits include a solid pension program, insurance with additional private health insurance, parental pay and a dedicated growth budget of 10,000 SEK per year to support your professional development.