Application Guide
How to Apply for Fleet Command Center Specialist II
at May Mobility
🏢 About May Mobility
May Mobility stands out by focusing on autonomous electric vehicles specifically designed to solve real-world urban transit problems, not just developing self-driving technology. Their Multi-Policy Decision Making (MPDM) technology represents a unique approach to autonomous vehicle thinking, and they've already delivered over 300,000 real-world rides globally. Someone would want to work here to directly impact sustainable transportation, bridge public transit gaps, and see their work create greener, more accessible communities.
About This Role
As a Fleet Command Center Specialist II at May Mobility, you'll oversee daily FCC operations, directly improving operator performance and ensuring rider satisfaction for autonomous vehicle fleets. This role is impactful because you'll serve as the first escalation point for operational issues, support hiring/training of FCC Operators, and maintain critical communication across departments to keep autonomous transit services running smoothly and safely.
💡 A Day in the Life
A typical day involves monitoring autonomous vehicle fleet operations, addressing FCC Operator questions as first escalation point, reviewing performance metrics to identify training opportunities, and coordinating with other departments to ensure smooth service delivery. You might troubleshoot routing issues, support new operator training, and analyze operational data to improve rider satisfaction and fleet efficiency.
🚀 Application Tools
🎯 Who May Mobility Is Looking For
- Has 3-5 years of experience in transportation operations with specific knowledge of fleet coordination and route optimization for vehicle fleets
- Demonstrates exceptional communication skills with experience providing clear, concise information to operators in fast-paced environments
- Possesses strong organizational abilities to multitask, prioritize operational issues, and track details through resolution in a command center setting
- Has experience or strong interest in autonomous vehicle technology and sustainable transportation solutions
📝 Tips for Applying to May Mobility
Highlight specific experience with fleet coordination and route optimization in your resume, using metrics if possible (e.g., 'optimized routes for X vehicles resulting in Y% efficiency improvement')
Research May Mobility's MPDM technology and mention how your operations experience could support their unique autonomous vehicle approach
Emphasize any experience with first-level escalation procedures or operator training in command center environments
Connect your transportation/logistics experience to sustainable or innovative transit solutions, aligning with May Mobility's mission
Include examples of cross-departmental communication in previous roles, as this is explicitly mentioned in the job description
✉️ What to Emphasize in Your Cover Letter
['Your specific experience with fleet operations and how it applies to autonomous vehicle command centers', 'Examples of improving operator performance or rider satisfaction in previous roles', "Understanding of May Mobility's mission to create safer, greener transportation and how this role contributes", 'Experience with escalation procedures and cross-department communication in operations settings']
Generate Cover Letter →🔍 Research Before Applying
To stand out, make sure you've researched:
- → May Mobility's Multi-Policy Decision Making (MPDM) technology and how it differs from other autonomous systems
- → Their specific deployments and partnerships in various cities (beyond just knowing they're in Ann Arbor)
- → Recent news about their autonomous vehicle rides and expansion plans
- → Their approach to bridging public transit gaps and community impact initiatives
💬 Prepare for These Interview Topics
Based on this role, you may be asked about:
⚠️ Common Mistakes to Avoid
- Applying with generic transportation experience without connecting it to fleet coordination or command center operations
- Failing to demonstrate understanding of May Mobility's specific autonomous technology and mission
- Not providing specific examples of operator training, performance improvement, or escalation procedures in previous roles
📅 Application Timeline
This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.
Typical hiring timeline:
Application Review
1-2 weeks
Initial Screening
Phone call or written assessment
Interviews
1-2 rounds, usually virtual
Offer
Congratulations!