Finance Systems Assistant

ForAfrika is an African-founded and led organisation with over 40 years of impact across the continent. We partner with communities through our integrated development continuum: saving lives and building resilience to reach self-sufficiency through our Humanitarian & Development work and unlocking commercial viability through our Social Enterprise activities. We are Africans, delivering African-led solutions for Africa, and we stand by our promise: we’re committed to the long run, until the job is done and communities are enabled to thrive.

Position Summary
Under the supervision of the Financial Systems Administrator, the Finance Systems Assistant will primarily support the administration, optimisation, and user adoption of financial systems (including Sage Intacct and Salesforce). The role will focus on systems and ensure data integrity, system functionality, user support, and reporting efficiency, while applying a working understanding of finance processes to support system design and usage.
Key Roles and Responsibilities
1.Financial Systems Administration
-The role is a systems support focal point for Sage Intacct and related platforms.
-Monitor system performance, troubleshoot issues, and escalate where necessary.
-Manage user access, roles, and permissions across systems in line with internal controls.
-Support system configuration, including dimensions, workflows, and reference data.
-Ensure data integrity, consistency, and system compliance across all modules.
2.User Support, Training & Adoption
-Provide day-to-day user support to finance and non-finance teams.
-Develop and deliver system training and user guidance materials.
-Promote user-friendly system utilisation and continuous improvement in system adoption.
-Act as a bridge between technical systems and end users.
3.Reporting & Data Management
-Support the design and maintenance of system-generated reports and dashboards.
-Assist in extracting, transforming, and validating data for reporting and audits.
-Ensure reports meet donor, compliance, and management requirements.

4.System Operations & Process Support (Finance Context)
-Support finance processes through the system, not manual intervention.
-Assist with:
-Period opening/closing (system side)
-Transaction monitoring (for system accuracy)
-Data imports/exports
-Identify opportunities to automate or streamline finance processes through systems.
5.Cross-System Support (Salesforce & Integrations)
-Support Salesforce system usage related to finance workflows.
-Assist in maintaining data consistency across systems.
-Support system integrations and data flow between platforms.

6.Audit & Compliance Support (System Lens)
-Support system-related audit requirements, including:
-Data extraction
-Audit trails
-System controls documentation

Knowledge, Skills and Abilities

1. Bachelor’s degree in information technology / systems / data management
2.Basic qualification or certification in Accounting / Finance will be an added advantage
3.Minimum 2 years’ experience in systems support, ERP administration, or data management.
4.Strong systems administration and user support experience (ERP preferred).
5.Ability to translate business/finance needs into system solutions.
6.Experience with data management, reporting tools, and dashboards.
7.Strong analytical and problem-solving skills.
8.Understanding of finance processes and controls (working knowledge, not specialist level).
9.Excellent communication skills, able to explain technical concepts simply.

ForAfrika is an African-founded and led organisation with over 40 years of impact across the continent. We partner with communities through our integrated development continuum: saving lives and building resilience to reach self-sufficiency through our Humanitarian & Development work and unlocking commercial viability through our Social Enterprise activities. We are Africans, delivering African-led solutions for Africa, and we stand by our promise: we’re committed to the long run, until the job is done and communities are enabled to thrive.

Position Summary
Under the supervision of the Financial Systems Administrator, the Finance Systems Assistant will primarily support the administration, optimisation, and user adoption of financial systems (including Sage Intacct and Salesforce). The role will focus on systems and ensure data integrity, system functionality, user support, and reporting efficiency, while applying a working understanding of finance processes to support system design and usage.
Key Roles and Responsibilities
1.Financial Systems Administration
-The role is a systems support focal point for Sage Intacct and related platforms.
-Monitor system performance, troubleshoot issues, and escalate where necessary.
-Manage user access, roles, and permissions across systems in line with internal controls.
-Support system configuration, including dimensions, workflows, and reference data.
-Ensure data integrity, consistency, and system compliance across all modules.
2.User Support, Training & Adoption
-Provide day-to-day user support to finance and non-finance teams.
-Develop and deliver system training and user guidance materials.
-Promote user-friendly system utilisation and continuous improvement in system adoption.
-Act as a bridge between technical systems and end users.
3.Reporting & Data Management
-Support the design and maintenance of system-generated reports and dashboards.
-Assist in extracting, transforming, and validating data for reporting and audits.
-Ensure reports meet donor, compliance, and management requirements.

4.System Operations & Process Support (Finance Context)
-Support finance processes through the system, not manual intervention.
-Assist with:
-Period opening/closing (system side)
-Transaction monitoring (for system accuracy)
-Data imports/exports
-Identify opportunities to automate or streamline finance processes through systems.
5.Cross-System Support (Salesforce & Integrations)
-Support Salesforce system usage related to finance workflows.
-Assist in maintaining data consistency across systems.
-Support system integrations and data flow between platforms.

6.Audit & Compliance Support (System Lens)
-Support system-related audit requirements, including:
-Data extraction
-Audit trails
-System controls documentation

Knowledge, Skills and Abilities

1. Bachelor’s degree in information technology / systems / data management
2.Basic qualification or certification in Accounting / Finance will be an added advantage
3.Minimum 2 years’ experience in systems support, ERP administration, or data management.
4.Strong systems administration and user support experience (ERP preferred).
5.Ability to translate business/finance needs into system solutions.
6.Experience with data management, reporting tools, and dashboards.
7.Strong analytical and problem-solving skills.
8.Understanding of finance processes and controls (working knowledge, not specialist level).
9.Excellent communication skills, able to explain technical concepts simply.