Field Support Specialist

• Provide Tier 2 technical support for Hayden AI endpoint devices, serving as an escalation point from Tier 1 support and field technicians
• Deliver advanced remote troubleshooting and diagnostic support to field technicians during installations, maintenance, and incident response
• Analyze complex hardware, software, network, and system-level issues, determining root cause and driving issues to resolution
• Monitor production, pilot, and test fleets, proactively responding to alerts, anomalies, and escalated client-reported issues

This role helps transform transit systems and government agencies by ensuring the reliability and performance of computer vision technologies that accelerate transit, enhance street safety, and drive toward a sustainable future.

• Bachelor’s degree or 4+ years of experience in a technical support role
• Photo Enforcement industry Experience preferred
• Comfortable with various SW tools, such as JIRA, Smartsheet, Excel and Google Sheets
• Experience with troubleshooting windows and linux based endpoint devices

No benefits or compensation information provided in the job posting.

Hayden AI harnesses the power of computer vision to transform how transit systems and government agencies address real-world challenges through innovative mobile perception systems that accelerate transit, enhance street safety, and promote sustainability.