Application Guide

How to Apply for Field Service Technician

at Xos Trucks

🏢 About Xos Trucks

Xos Trucks is revolutionizing commercial transportation with purpose-built electric vehicles designed specifically for fleets, not retrofitted from existing platforms. Their focus on efficiency and sustainability makes them a leader in the transition to greener logistics. Working here means contributing directly to reducing carbon emissions in the transportation sector while being part of an innovative, mission-driven team.

About This Role

As a Field Service Technician at Xos Trucks, you'll be the frontline expert diagnosing and repairing their specialized electric commercial vehicles while providing direct customer support. This role is impactful because you'll identify design and quality issues that feed directly back to engineering teams, helping improve future vehicle iterations. You'll balance hands-on technical work with professional communication across internal teams and external partners.

💡 A Day in the Life

A typical day might start with reviewing remote diagnostics from fleet vehicles, then traveling to a customer site to perform hands-on repairs on Xos electric trucks. You'll document findings in detailed case notes, communicate with engineering teams about potential design improvements, and provide phone support to other technicians in the field. The role blends independent field work with collaboration across multiple departments to ensure vehicle reliability.

🚀 Application Tools

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Interview Prep

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🎯 Who Xos Trucks Is Looking For

  • Has hands-on experience with both high-voltage (likely 400V+ systems in EVs) and low-voltage automotive electrical systems, not just theoretical knowledge
  • Can demonstrate practical ability to read and interpret complex electrical schematics specific to electric vehicles, not just basic wiring diagrams
  • Possesses either formal education (Associates/Vocational Certificate in automotive tech) OR 4+ years of relevant EV/commercial vehicle experience
  • Is comfortable being customer-facing while performing technical work, with strong communication skills for both remote support and in-person interactions

📝 Tips for Applying to Xos Trucks

1

Highlight specific experience with commercial vehicles or fleet maintenance, as Xos focuses on this market rather than consumer EVs

2

Mention any experience with telematics or remote diagnostics systems, which are crucial for modern EV fleet management

3

Provide concrete examples of collaborating with engineering/design teams to resolve technical issues in previous roles

4

Emphasize your documentation skills with examples of detailed case notes or repair orders from past positions

5

Demonstrate understanding of Xos's specific mission by mentioning their vehicle platforms (like the Xos SV or Stepvan) in your application

✉️ What to Emphasize in Your Cover Letter

['Your direct experience with high-voltage systems in commercial or electric vehicles, not just automotive electrical generally', 'Examples of identifying design or quality issues and effectively communicating them to engineering teams', 'Your ability to balance technical work with customer service in field settings', "Why you're specifically interested in Xos's mission to electrify fleets rather than just working on any EV"]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Xos's specific vehicle models and their unique design features compared to competitors like Rivian or Ford's electric vans
  • → The company's recent partnerships with major fleet operators (like FedEx Ground contractors or Loomis)
  • → Their proprietary Xos Hub charging infrastructure and how it integrates with vehicle systems
  • → The challenges specific to commercial EV adoption that Xos is addressing (range, charging time, total cost of ownership)

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Describe your process for diagnosing a complex electrical fault in a high-voltage system while maintaining safety protocols
2 How would you explain a technical repair issue to a non-technical fleet manager?
3 Share an example where you identified a recurring design flaw and how you communicated it to engineering teams
4 What experience do you have with the specific challenges of maintaining vehicles in fleet operations versus individual ownership?
5 How do you prioritize and document multiple service cases while working remotely without direct supervision?
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⚠️ Common Mistakes to Avoid

  • Focusing only on consumer automotive experience without addressing commercial/fleet vehicle specifics
  • Being vague about high-voltage system experience - they need specifics about working on 400V+ systems
  • Submitting generic applications that don't address Xos's specific mission of fleet electrification

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Xos Trucks!

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